Compliance Quality Assurance Team Lead

The Coinbase, Inc. Compliance Quality Assurance (“CQA”) Team plays a critical role in achieving our mission. The CQA Team is a near-time quality validation function focused on providing confidence that the company’s business processes and controls are operating effectively and efficiently in meeting the compliance obligations and industry best practices. As a Senior Associate of the CQA Team, you will be assisting the CQA Manager in building a high-performing team of CQA associates who are passionate about regulatory compliance in the cryptocurrency industry. You will help businesses achieve operational excellence in a compliant manner by providing insights through ongoing quality assurance reviews.

What you’ll be doing:

• Assist in developing and executing a risk-based Quality Assurance (“QA”) Program focused on CDD, EDD, PEP/sanctions screening, AML alerts investigations, SAR/no SAR decision and filings, and other compliance workstreams.
• Participate in setting up a cadence of QA reviews for each in-scope functions/activities, standard QA workflow, and sampling approach.
• Involve in establishing a weighting calculation/scoring methodology for material findings and quality issues.
• Help create QA checklists, instructions, and workpaper templates.
• Lead the execution of QA reviews and inspect the quality of work performed by team members.
• Produce well-supported metrics-driven QA reports with insights and recommendations to business stakeholders.
• Maintain a central repository containing the results of QA reviews and track recommended corrective actions.
• Assist in creating clear and concise reporting of the QA Program health and identified issues/themes to senior management.
• Build a strong and skillful team through ongoing guidance, coaching and training to staff.
• Cultivate a trusted relationship with business partners through collaborating on procedural and process enhancements.
• Monitor and stay current with AML/CFT and sanctions regulatory requirements, industry developments, and best practices.
• Continuously add value through effective project management and efficient execution.
• Other duties as assigned.

What we look for in you:

• Hands-on experience in executing QA, Audit, or Compliance Testing programs across a diverse range of financial services/products
• Adequate experience in working across multiple AML systems and programs simultaneously (e.g., experience in combinations of KYC, AML/CFT, and sanctions)
• Working knowledge of AML/CFT and sanctions laws, regulations, and rules for financial services/products
• Track record of delivering work outcome to budget and meeting quality standards
• Experience in assisting, developing, and producing metrics and reporting
• Strong written/verbal communication, critical thinking, and problem-solving skills
• Highly-motivated, analytical, organized, innovative, and adaptive
• Multi-tasking ability, team-oriented, and a self-starter
• Proven ability to work collaboratively with global partners in other functional units
• Exceptional work ethic and flexibility to work extended hours to meet deadlines, when necessary
• Ability to work with limited direction from management when situations occur
• Intermediate to advanced level in PowerPoint/Google Slides and Excel/Google Sheets
• B.A./B.S. degree in business, finance, and other related fields

Nice to haves:

• Experience with and/or keen interest in cryptocurrency
• Experience in using data extraction and analysis tools (e.g. SQL, Tableau, SAS, Snowflake)
• Experience with or previous exposure to financial services regulators or Big 4 accounting firms
• Professional certifications (e.g. CAMS, CFCS, CFE, and CRCM)