GTM Operations - Chicago

About HappyRobot

HappyRobot is the infrastructure for enterprises to build and orchestrate AI workforces. Our AI workers don't just communicate - they make decisions, take action, and run operations autonomously across voice, email, and enterprise systems. Born in Y Combinator (S23) and backed by a16z and Base10 with over $60M raised, we power critical operations for global enterprises worldwide.

Our platform is battle-tested in the most demanding environments - where AI has real consequences. We started in logistics, built our own voice stack, models, and orchestration layer from the ground up, and are now bringing that infrastructure to every enterprise that runs the real economy. Learn more about our vision in our manifesto.

Role Overview

In the context of HappyRobot's hyper-growth, this role exists to make sure the systems underneath Growth and Sales actually work — clean data, reliable reporting, automations that don't break, and a tooling stack that not only keeps up with the team, but enables it to keep moving fast.

You'll own Salesforce day-to-day: fields, workflows, data hygiene, dashboards, and reporting. You'll also own the operational layer across our growth stack — attribution, integrations between tools, email infrastructure, and automations. You serve both Growth and Sales, and you'll be the person both teams go to when something needs to be built, fixed, or figured out.

You’re a great fit if you think about the GTM stack the way a product manager thinks about a product — what's working, what's slowing the team down, what's missing, and what do we build or buy next. As we scale, you'll take on broader ownership of that stack and the decisions around it.

What You’ll Do

• Own Salesforce administration: data integrity, field management, record-triggered flows, reports, and dashboards

• Build and maintain integrations between Salesforce and the rest of the GTM stack (Amplemarket, Unify, marketing automation, etc.)

• Set up and manage attribution — making sure we know what's working and what's not

• Handle email infrastructure: domain setup, inbox warmup, deliverability monitoring

• Build automations that save the team time and reduce manual work across the pipeline

• Create and maintain reporting that Growth and Sales leadership use to make decisions

• Document processes and system configurations so the team isn't dependent on tribal knowledge

What You'll Bring

• 2-4 years of experience in B2B GTM operations, revenue operations, sales operations, or a similar role

• Solid working knowledge of Salesforce — you can build flows, manage fields, write reports, and troubleshoot issues without hand-holding

• Experience integrating tools across a GTM stack (CRM, sales engagement, enrichment, attribution)

• Comfortable with data: you spot inconsistencies, you care about clean records, and you know why it matters

• Detail-oriented and organized — you can manage multiple requests from different teams without dropping things

• Founder mindset — you're here to build something, not maintain a process

Nice to Have

• Exposure to marketing automation platforms (e.g., Account Engagement / Pardot)

• Experience with Clay, Amplemarket, Unify, or similar intent signal and sales engagement tools

• Familiarity with email deliverability and inbox warmup tooling

• Basic SQL or comfort pulling and manipulating data outside of CRM-native reporting

• Experience at an early-stage or high-growth company where you had to figure out the stack, not just operate it

Why join us?

• Opportunity to work at a high-growth AI startup, backed by top investors.

• Rapidly growing and backed by top investors including a16z, Y Combinator, and Base10.

• Ownership & Autonomy - Take full ownership of projects and ship fast.

• Top-Tier Compensation - Competitive salary + equity in a high-growth startup.

• Comprehensive Benefits - Healthcare, dental, vision coverage.

• Work With the Best - Join a world-class team of engineers and builders.

Our Operating Principles

_Extreme Ownership_

We take full responsibility for our work, outcomes, and team success. No excuses, no blame-shifting — if something needs fixing, we own it and make it better. This means stepping up, even when it’s not “your job.” If a ball is dropped, we pick it up. If a customer is unhappy, we fix it. If a process is broken, we redesign it. We don’t wait for someone else to solve it — we lead with accountability and expect the same from those around us.

Craftsmanship

Putting care and intention into every task, striving for excellence, and taking deep ownership of the quality and outcome of your work. Craftsmanship means never settling for “just fine.” We sweat the details because details compound. Whether it’s a product feature, an internal doc, or a sales call — we treat it as a reflection of our standards. We aim to deliver jaw-dropping customer experiences by being curious, meticulous, and proud of what we build — even when nobody’s watching.

_We are “majos”_Be friendly & have fun with your coworkers. Always be genuine & honest, but kind. “Majo” is our way of saying: be a good human. Be approachable, helpful, and warm. We’re building something ambitious, and it’s easier (and more fun) when we enjoy the ride together. We give feedback with kindness, challenge each other with respect, and celebrate wins together without ego.

Urgency with FocusCreate the highest impact in the shortest amount of time. Move fast, but in the right direction. We operate with speed because time is our most limited resource. But speed without focus is chaos. We prioritize ruthlessly, act decisively, and stay aligned. We aim for high leverage: the biggest results from the simplest, smartest actions. We’re running a high-speed marathon — not a sprint with no strategy.

Talent Density and MeritocracyHire only people who can raise the average; ‘exceptional performance is the passing grade.’ Ability trumps seniority. We believe the best teams are built on talent density — every hire should raise the bar. We reward contribution, not titles or tenure. We give ownership to those who earn it, and we all hold each other to a high standard. A-players want to work with other A-players — that’s how we win.

First-Principles ThinkingStrip a problem to physics-level facts, ignore industry dogma, rebuild the solution from scratch. We don’t copy-paste solutions. We go back to basics, ask why things are the way they are, and rebuild from the ground up if needed. This mindset pushes us to innovate, challenge stale assumptions, and move faster than incumbents. It’s how we build what others think is impossible.

The personal data provided in your application and during the selection process will be processed by Happyrobot, Inc., acting as Data Controller.

By sending us your CV, you consent to the processing of your personal data for the purpose of evaluating and selecting you as a candidate for the position. Your personal data will be treated confidentially and will only be used for the recruitment process of the selected job offer.

In relation to the period of conservation of your personal data, these will be eliminated after three months of inactivity in compliance with the GDPR and legislation on the protection of personal data.

If you wish to exercise your rights of access, rectification, deletion, portability or opposition in relation to your personal data, you can do so through security@happyrobot.ai subject to the GDPR.

For more information, visit https://www.happyrobot.ai/privacy-policy

By submitting your request, you confirm that you have read and understood this clause and that you agree to the processing of your personal data as described.