Business Solutions Architect: Sales Operations

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Join Axon and be a Force for Good

At Axon, we’re on a mission to Protect Life. We pursue society’s most critical safety and justice issues with an ecosystem of cutting-edge devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities, and each other.
Life at Axon is fast-paced, challenging, and deeply rewarding. Here, you’ll take ownership and drive real change. You’ll grow constantly as you solve meaningful problems for a mission that matters — at a company where you matter.

Your Impact

Join Axon’s Business Solutions team as a Business Solutions Architect / Product Manager responsible for Axon’s Sales Systems and Enablement portfolio. This role owns delivery and ongoing product management for critical platforms that support the end-to-end sales lifecycle — from opportunity management and quoting to forecasting, deal execution, and sales analytics.

You will act as a strategic partner to the Sales organization, working closely with Sales Leadership, Sales Operations, Revenue Operations, and Customer Success to understand business needs, build strong relationships, and translate them into scalable solutions.

In the near term, you will lead high-impact initiatives focused on improving sales productivity, deal velocity, and pipeline visibility, including enhancements to quoting, forecasting, and sales workflows. Over time, you will operate as the product owner for assigned sales systems, shaping roadmaps, prioritizing investments, and ensuring measurable business outcomes across the Sales organization.

A key aspect of this role is close collaboration with IT and Engineering teams, where you will drive rapid prototyping of ideas, validate solutions with stakeholders, and scale them into production-ready capabilities.

You own what gets delivered and why; technical teams own how it is built.

What You’ll Do

Location: Hub-based (Atlanta, Boston, San Francisco, Scottsdale, or Seattle)
Schedule: Hybrid — onsite Tuesday–Friday, remote Mondays
Reports to: Director, Business Solutions
Direct Reports: None (with informal mentorship expectations)

Product & Program Leadership

• Act as the product manager and delivery lead for Axon’s Sales Systems, including CRM, quoting/configuration, forecasting, and sales analytics platforms.
• Partner deeply with Sales, Sales Operations, and Revenue Operations to identify pain points, uncover opportunities, and co-create solutions that improve sales efficiency and effectiveness.
• Build and maintain strong cross-functional relationships across the Sales organization to ensure alignment, trust, and successful adoption of solutions.
• Translate complex sales processes and business needs into clear product requirements, prioritized backlogs, and actionable roadmaps.
• Lead end-to-end delivery of key sales initiatives: scope definition, roadmap planning, stakeholder alignment, execution, and value realization.
• Drive rapid prototyping with IT and Engineering teams to test ideas quickly, gather feedback, and iterate before scaling solutions.
• Own release planning, UAT strategy, rollout, and adoption across distributed sales teams.
• Ensure solutions are scalable, intuitive, and aligned with broader go-to-market and revenue strategies.

Product Ownership & Governance

• Serve as the system/product owner for assigned Sales Systems, accountable for roadmap prioritization, tradeoffs, and platform performance.
• Define and track success metrics such as sales productivity, pipeline visibility, deal cycle time, and adoption.
• Establish governance for sales system changes, data quality, and process standardization in partnership with Sales Ops and RevOps.
• Partner with solution architects and engineering leaders to review designs and manage dependencies (without owning technical architecture).
• Continuously identify opportunities to simplify workflows, reduce manual effort, and improve the seller experience through automation and better tooling.
• Communicate progress, risks, and tradeoffs clearly to Sales and IT leadership.

What You Bring

• Bachelor’s degree in Business, Information Systems, or related field (or equivalent experience)
• 8+ years of experience in sales systems, business systems product management, or enterprise delivery roles
• Strong understanding of sales processes and go-to-market workflows (CRM, quoting/CPQ, forecasting, pipeline management)
• Proven experience owning and delivering complex, cross-functional initiatives in a sales or revenue-focused environment
• Experience with platforms such as Salesforce, CPQ tools, or similar sales technologies
• Demonstrated ability to build relationships and influence stakeholders across Sales, IT, and Operations
• Strong product management capabilities: roadmap ownership, backlog prioritization, stakeholder alignment, UAT leadership, and phased delivery
• Experience working closely with engineering teams to prototype and scale solutions
• Technical fluency with enterprise systems and analytics platforms sufficient to partner effectively with engineering and data teams
• Ability to operate independently in ambiguous, high-impact environments
• Strong communication skills and executive presence; comfortable presenting to senior sales and business leaders
• Collaborative, outcome-driven mindset with a passion for improving the seller experience

Benefits That Benefit You

• Competitive salary and 401(k) with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, and Vision plans
• Fitness and wellness programs
• Emotional & mental wellness support
• Learning & development opportunities
• And yes — snacks in our offices

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com.  Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Phishing alert:  Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process.  All legitimate job openings are listed on our official careers page at https://www.axon.com/careers.  If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.