Contract Account Management Executive (6 Months, Fresh Graduate) (1527)

Our Journey

ShopBack began in 2014 as a late-night spark of inspiration between Henry and Joel — not just to build a Cashback platform, but to reimagine how brands and consumers connect. As former advertisers, they understood the limitations of traditional marketing, and saw an opportunity to deliver more value on both sides. That idea quickly turned into action, and the first prototype was built over a weekend with the other co-founders. Today, ShopBack serves over 50 million users across 13 markets, partners with 20,000+ merchants, and powers over half a million transactions daily. We're building The World’s Most Rewarding Way to Shop — and looking for bold, driven individuals to join us.

The Role:

We’re looking for a Contract Account Management Executive to support our Taiwan and Hong Kong markets. This is a great opportunity to gain regional e-commerce and partnerships experience, offering hands-on exposure to merchant operations, and account management.

You’ll work closely with Account Managers, helping keep merchant partnerships running smoothly while learning how commercial decisions are made across markets. While this is primarily a support role, you’ll also gain real pitching exposure through long-tail merchant outreach.

Your Adventure Ahead

• Support Account Managers across Taiwan and Hong Kong with day-to-day merchant operations and coordination.
• Assist with merchant onboarding, campaign setups, and deal documentation to ensure smooth execution.
• Participate in business development by reaching out and pitching solutions to long-tail merchants to support deal closure.
• Maintain accurate merchant records, performance trackers, and internal reporting.
• Coordinate with cross-functional teams (e.g. Marketing, Operations) to resolve merchant queries and issues.
• Help identify process improvements to make account management more efficient and scalable

Essentials to Succeed

• Fresh graduates are welcome; 1–2 years of relevant experience in account management, sales support, business development, or e-commerce is a plus
• Strong organizational skills with attention to detail—you’re someone people can rely on
• Comfortable working with data, spreadsheets, and basic reporting
• Clear communicator in English and Mandarin (Cantonese is a bonus, but not required)
• Proactive, curious, and eager to learn in a fast-paced, regional environment

ShopBackers' DNA

Grit - We tackle all challenges head-on, working together to solve problems and achieve success.

Hunger - We value hard work, and having relentless drive.

Speed - We move fast and have a bias for action, all to deliver maximum impact.

Impact - We focus on results, always aiming for the best possible outcomes and timelines.

Growth - We embrace a growth mindset, constantly striving to learn, improve, and excel in our roles.

Exclusively for ShopBackers

Career progression paths and opportunities to take on greater challenges that help you realise your ambitions.

Be part of a winning team on a journey to global scale.

Competitive compensation based on your performance.

Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day.

ShopBack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws. Join our team and help us make a difference!

We are committed to protecting your data and ensuring fairness in our recruitment process. We may use automated tools, including AI, to help our team screen applications, match candidates to roles, generate interview notes, and review assessments. These tools assist our recruiters and interviewers and they do not make final hiring decisions. If an assessment is part of your process, we may (with your consent) capture screen activity and/or webcam images during the test to help verify test integrity. We do not use AI to infer your emotions or sensitive traits. We process personal data lawfully, securely, and transparently in line with applicable data-protection laws and our commitment to fair employment. You can ask questions or exercise your rights including to request human review or to challenge an outcome by contacting dpo@shopback.com.