NTT DATA, Inc.ServiceNow Developer
Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Your day at NTT DATA
At NTT DATA, you will join a global technology environment where ServiceNow plays a critical role in enabling digital workflows and enterprise automation. As a ServiceNow Developer, you will work closely with global and local teams to build solutions that make a real impact on how organizations operate.
In this role, you will:
- Act as a hands‑on Subject Matter Expert on ServiceNow ITSM and related systems, supporting business processes across teams.
- Design, develop, integrate, and implement ServiceNow solutions that balance technical excellence with business needs.
- Customize ServiceNow features such as workflows, forms, lists, business rules, UI components, dashboards, and reports.
- Develop custom JavaScript scripts and integrate ServiceNow with third‑party and enterprise applications.
- Own custom integrations to ensure smooth data flow and reliable system interactions.
- Build user‑friendly service catalog items with intuitive, end‑to‑end workflow experiences.
- Configure workflow administration, manage data imports, and perform data mapping and transformation activities.
- Design, code, test, debug, document, deploy, and maintain ServiceNow solutions with quality and efficiency in mind.
- Collaborate closely with Product Owners, stakeholders, engineering teams, and IT support teams to understand requirements and deliver the right solutions.
- Participate in design reviews, requirement workshops, and development initiatives focused on automation and continuous improvement.
- Coordinate and support application and platform upgrades to keep systems secure and up to date.
- Monitor system health, usage, and compliance to ensure stable and reliable ServiceNow operations.
- Work directly with ServiceNow Inc. on complex issues, escalations, and alignment with the product roadmap.
- Identify meaningful metrics and build ad‑hoc reports to support visibility and informed decision‑making.
What you bring to the team
- A Bachelor’s degree in Information Technology or a related field.
- 3–5 years of experience working as an Application Developer or Systems Engineer.
- At least 2 years of hands‑on experience with ServiceNow implementation, administration, configuration, and development in a medium or large enterprise environment.
- A solid understanding of ServiceNow architecture, design principles, and best practices.
- Strong experience with JavaScript, ServiceNow scripting, workflows, and integrations.
- The ability to communicate clearly, work collaboratively, and solve complex technical problems.
- A ServiceNow Certified System Administrator or ServiceNow Certified Application Developer certification, with additional ServiceNow certifications considered a plus.
Why you’ll enjoy working at NTT DATA
- A flexible hybrid working model that supports work‑life balance.
- A competitive salary based on agreement, with full salary applied during probation.
- Social insurance calculated based on full salary.
- Annual bonus and yearly salary review to recognize performance and growth.
- Comprehensive healthcare insurance coverage for you and your family.
- Regular health check‑ups for long‑term well‑being.
- 15 days of paid annual leave plus one additional paid Company Day.
Workplace type:
About NTT DATANTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
Equal Opportunity EmployerNTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
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