Supervisor / Field Service Engineer

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc... allowed, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

Join Thermo Fisher Scientific to assist customers in healthcare, environmental protection, and food safety, with impactful work and career support.

The Field Service Engineering Supervisor for the Materials and Structural Analysis Division (MSD) of Thermo Fisher Scientific is responsible for leading a team and performing the on-site installation, servicing and repair of complex equipment and systems. Engineers investigate and approve operational quality of system equipment; instruct customers in the operation and maintenance of the system; serve as company liaison with customer on administrative and technical matters for assigned projects; and conduct on-site installations of the full range of Thermo Fisher Scientific electron microscopy systems and their associated options.

Location: on-site Position in Leuven

Your Responsibilities:

• Proactively manage assigned accounts and service team to ensure customers “Basic Issues” are resolved as quickly as possible.
• Meet tool uptime performance expectations where required
• Complete PM’s on time per commitments
• Ensure escalations do not exceed 5 days monthly
• Be sure to notify senior management before complaint letters or meetings occur
• Work closely with your service team to meet call closure goals
• Meet contract/warranty committed response times for service calls
• Ensure dispatched FSE’s are trained on 75% of calls          
• Average time of parts in field is 14 days from date of shipment measured to receipt in warehouse
• Ensure FSE’s updating their call schedule in Q-Mobile or SSOC
• Complete and submit 90% FSRs within 48 hours of closing a call
• Conduct on-site installation of complex equipment and follow testing procedures to ensure proper working order
• Conduct on-site scheduled planned maintenance visits
• Provide troubleshooting and repair support for customers and other field service personnel
• Cultivate and develop positive working relationships with customers, system users and company personnel
• Travel, often on short notice, to customer sites to resolve problems or support other field service personnel
• Complete and submit field service reports
• Provide training for customers and users on system maintenance
• Provide feedback to product quality teams
• Provide appropriate input in writing updating and correcting various Thermo Fisher system documentation
• Provide input for various reports including identifying and isolating unique problems with system
• Act as a subject expert and resource for training

Your Qualifications:

Your are an experienced service engineer wanting to be involved with a dynamic team and exposed to a constant variety of customer application areas.

• Typically requires a University degree or equivalent experience in electronic system troubleshooting
• Typically requires approximately 10 years hands on technical experience installing, troubleshooting, repairing and calibrating complex analysis tools such as SEM, TEM, FIB or similar systems.
• Must have a thorough understanding and extensive experience troubleshooting and repairing ultra-high vacuum and high voltage systems.
• Ability to deal effectively with customers
• Excellent interpersonal communication skills, including leading other team members; must have a professional working proficiency in English
• Proven ability to troubleshooting complex systems and subsystems down to component level
• Literate in MS DOS and Windows software environments
• Able to read and interpret schematics
• Familiar with UHV phenomenon and technology
• Must have ability to obtain a valid passport and travel regionally and internationally as required
• Must possess a valid driver’s license
• Physical requirements include the ability to lift up to 50 lbs.

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.