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AltametricsAltametrics

Customer Relationship Manager

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Altametrics

Customer Relationship Manager

Costa Mesa, California, United States

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Job Openings Customer Relationship Manager

About the job Customer Relationship Manager

Location: Costa Mesa, CA (On-site)

Job Type: Full-time

Schedule:

  • Monday to Friday
  • 50% travel (including overnight trips)

Pay Range: $70,000 - $85,000 per year

Duties/Responsibilities:

  • Own relationships with assigned enterprise accounts, serving as primary escalation point and strategic advisor.
  • Conduct regular on-site visits to customer locations to strengthen relationships and maintain executive-level connections.
  • Navigate challenging situations including contract renewals, service disruptions, and operational issues with professionalism and solution-oriented thinking.
  • Coordinate cross-functional teams to resolve complex customer issues quickly and effectively.
  • Identify and facilitate upsell opportunities by connecting customer needs to additional products and services.
  • Monitor customer health metrics and deliver quarterly business reviews demonstrating ROI.
  • Maintain detailed documentation of relationship history, stakeholders, and strategic initiatives.
  • Performs other duties as assigned.

Required Skills/Abilities:

  • 3-5 years in customer-facing roles; B2B SaaS or restaurant technology experience preferred.
  • Proven ability to manage enterprise client relationships and navigate complex organizations.
  • Exceptional communication and interpersonal skills across all organizational levels.
  • Strong business acumen and problem-solving abilities.
  • Ability to remain calm and professional during high-pressure situations.
  • Proficient with Microsoft Office Suite.
  • Valid driver's license and ability to travel 50%.
  • Restaurant industry experience strongly preferred.

Disclaimer: Altametrics is an Equal Opportunity Employer and participates in the E-Verify program to confirm employment eligibility of all newly hired employees.

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Location: Costa Mesa, CA (On-site)

\n

Job Type: Full-time

\n

Schedule:

\n
  • Monday to Friday
  • 50% travel (including overnight trips)
\n

Pay Range: $70,000 - $85,000 per year

\n

Duties/Responsibilities:

\n
  • Own relationships with assigned enterprise accounts, serving as primary escalation point and strategic advisor.
  • Conduct regular on-site visits to customer locations to strengthen relationships and maintain executive-level connections.
  • Navigate challenging situations including contract renewals, service disruptions, and operational issues with professionalism and solution-oriented thinking.
  • Coordinate cross-functional teams to resolve complex customer issues quickly and effectively.
  • Identify and facilitate upsell opportunities by connecting customer needs to additional products and services.
  • Monitor customer health metrics and deliver quarterly business reviews demonstrating ROI.
  • Maintain detailed documentation of relationship history, stakeholders, and strategic initiatives.
  • Performs other duties as assigned.
\n

Required Skills/Abilities:

\n
  • 3-5 years in customer-facing roles; B2B SaaS or restaurant technology experience preferred.
  • Proven ability to manage enterprise client relationships and navigate complex organizations.
  • Exceptional communication and interpersonal skills across all organizational levels.
  • Strong business acumen and problem-solving abilities.
  • Ability to remain calm and professional during high-pressure situations.
  • Proficient with Microsoft Office Suite.
  • Valid driver's license and ability to travel 50%.
  • Restaurant industry experience strongly preferred.

\ufeffDisclaimer: Altametrics is an Equal Opportunity Employer and participates in the E-Verify program to confirm employment eligibility of all newly hired employees.\ufeff

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