SolarWindsGTM Operations Analyst (Rev Ops Analyst)
At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.
The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us!
About the Role
SolarWinds is seeking an GTM Technology Analyst to join our GTM Technology organization. In this role, you’ll combine your Salesforce expertise with strong business acumen to design scalable processes, improve operational efficiency, and enable data-driven decisions across our global go-to-market teams.
You’ll partner closely with BizApps, GTM Organization, and Sales Operations & Finance to streamline operations, improve visibility, and ensure our systems support predictable, sustainable growth.
Your Impact
At SolarWinds, our RevOps team powers the systems, processes, and data that help our go-to-market teams win. As a GTM Technology Analyst, you will be the first line of support for Sales, Marketing, Customer Success, and Finance teams. You’ll own the GTM Technology Help Desk, resolve operational issues, support ad hoc requests, and help keep our revenue engine running smoothly.
This role is ideal for someone who enjoys troubleshooting, process execution, and delivering practical solutions that make teams more productive every day.
What You’ll Do
- Own the GTM Help Desk: Manage incoming requests, troubleshoot issues, and provide timely, accurate solutions for GTM teams.
- Support GTM Teams: Handle ad hoc operational requests, including reporting updates, data corrections, and process clarifications.
- Maintain Data Quality: Perform routine data hygiene tasks, monitor system health, and ensure clean, accurate, and actionable data.
- Enable Cross-Functional Collaboration: Partner with Sales, Marketing, Customer Success, and Finance to solve problems and improve processes.
- Document & Improve Processes: Update SOPs, maintain knowledge base articles, and suggest improvements to reduce recurring issues.
- Support Operational Rhythms: Assist with weekly, monthly, and quarterly reporting, forecasting, and pipeline reviews.
What You’ll Bring
Required:
- 2–5 years in Revenue Operations, Sales Operations, Business Operations, or related GTM support role.
- Hands-on experience with Salesforce, including navigation, reporting, troubleshooting, and basic data management.
- Strong organizational skills, with the ability to manage multiple requests efficiently.
- Excellent communication skills and a customer-focused mindset.
- Comfort in a fast-paced, high-volume operational environment.
Preferred:
- Experience with GTM tools such as Outreach, ZoomInfo, Clari, Gong, Marketo/Pardot, or Gainsight.
- Experience with ticketing systems like Zendesk, Jira, or ServiceNow.
- Proficiency in Excel or Google Sheets for data analysis and cleanup.
- Familiarity with SaaS GTM processes, including lead routing, opportunity stages, and renewals.
What Success Looks Like
- Help Desk requests are resolved accurately and on time.
- GTM teams rely on you as their trusted operational partner.
- Data quality and reporting accuracy improve consistently.
- Recurring issues decrease thanks to process improvements and documentation.
- You grow into more advanced RevOps responsibilities, preparing for senior roles.
SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.
All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice