Customer Renewal Specialist

At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.

The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us!

Your Impact

• Maintain large volume of SaaS renewals with high call and email volume daily• Working with customers to resolve any issues which may be preventing them from maintaining a relationship with SolarWinds• Understand customer requirements and effectively communicate the SolarWinds value proposition, suggest suitable growth solutions, and negotiate pricing• Following up on assigned customer SaaS renewal quotes and/or generate custom quotes and present to the customer• Driving SaaS renewal opportunities to close prior to service expiration through detailed funnel management• Manage, maintain, and communicate accurate customer and pipeline records within a CRM and to Sales/Renewals leadership• Operate internally as a liaison with cross-functional teams to share key customer feedback and insights to improve customer experience and further investments• Achieve monthly quotas and quarterly targets

Your Experience

• Passion for sales and SaaS based selling experience• Excellent customer service skills• Excellent communication skills both oral and written• Excellent problem-solving skills• Good computer skills• Ability to multi-task and track multiple issues• Enjoys working in a fast paced, team focused environment• Previous experience with CRM - NetSuite and SalesForce are a plus

SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.

All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice