NTT DATA, Inc.Server Engineer
Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Your day at NTT DATA
The Server Engineer (L2) is responsible for handling Level 2 technical incidents and service requests related to server and infrastructure systems. The role focuses on incident analysis, troubleshooting, escalation support, and system stability, ensuring services meet defined SLA.
Key Responsibilities:
- Handle L2 incidents and requests escalated from L1 or received directly via Hotline
- Analyze and troubleshoot issues related to OS, servers, virtualization, network connectivity, and system services
- Perform advanced troubleshooting, log analysis, and root cause analysis (RCA)
- Provide resolution or workaround within agreed SLA; escalate to L3/vendor when required
- Support installation, configuration, patching, and upgrades of server systems
- Operate and maintain: - Linux and/or Windows Server environments- Virtualization platforms (VMware / Hyper-V / KVM)- Backup, restore, and storage systems
- Coordinate with Network, Security, Application, and Cloud teams during incident resolution
- Participate in incident review, problem management, and preventive actions
- Maintain operational documents, SOPs, and knowledge base articles
- Support DR/BCP testing and production system maintenance activities
Skills & Experience:
- Bachelor’s degree in Information Technology, Computer Science, or related fields
- 2–5 years of experience in Server / System / Infrastructure Operations
- Strong hands-on experience with: - Linux (RHEL/CentOS/Ubuntu) and/or Windows Server- Virtualization platforms (VMware, Hyper-V, KVM)- Basic networking (TCP/IP, DNS, DHCP, Firewall concepts)
- Experience working in L2 support, NOC, Hotline, or 24x7 operation environment
- Comfortable working in fixed shifts including weekends
- Solid troubleshooting and analytical skills
- Ability to work under pressure and manage multiple incidents
- Good communication skills for coordination and escalation
- Strong sense of ownership and responsibility
- Ability to work independently during shifts
- Good at English communication
Preferred Qualifications:
- Experience with Cloud platforms (AWS, Azure, GCP)
- Familiar with ITIL processes (Incident, Problem, Change Management)
- Relevant certifications: RHCSA/RHCE, MCSA, CCNA, ITIL Foundation
- Ability to read and understand technical documentation in English
Work Schedule:
- Fixed shift: Full Saturday and Sunday and 3 week days, 2 week days off
- Two days off per week (based on assigned shift)
- Involved in Hotline / On-call services
- Flexible start hours between 7:45 AM and 9:00 AM with manager approval.
Workplace type:
About NTT DATANTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
Equal Opportunity EmployerNTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
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