SaviyntSenior Director, Human Resources
Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com.
We are seeking a strategic and execution-focused Sr Director, Human Resources to lead and scale our global people operations infrastructure. This leader will oversee the HR Service Desk, IT Service Desk, and Office Services, ensuring high-quality, efficient, and employee-centric operational support across the full employee lifecycle.
This role is responsible for delivering seamless, compliant, and technology-enabled services—from onboarding through offboarding—while enhancing employee productivity, workplace experience, and operational excellence. The ideal candidate brings deep expertise in shared services, process optimization, service delivery models, cross-functional partnerships, and global operations.
You will play a critical role in building scalable systems and service models that enable business growth while ensuring exceptional employee experiences.
WHAT YOU WILL BE DOING
HR Service Desk & Employee Lifecycle Operations
- Lead a high-performing global HR Operations team responsible for delivering responsive, accurate, and efficient employee support.Oversee the HR Service Desk, ensuring consistent, high-quality case management and SLA adherence.
- Own end-to-end employee lifecycle processes including onboarding, offboarding, job changes, compensation updates, transfers, leave administration, and employee data management.
- Standardize and optimize global processes to drive efficiency, compliance, and scalability.
- Implement service delivery models, tiering structures, and knowledge management frameworks.
- Define and monitor KPIs (SLAs, case resolution time, quality metrics, CSAT, compliance metrics).
- Leverage automation, AI, and system integrations to reduce manual effort and enhance employee experience.
- Ensure global compliance with employment regulations and data privacy requirements.
IT Service Desk & Employee Productivity Enablement
- Partner closely with IT and InfoSec leadership to ensure employees are equipped, secure, and productive.
- Oversee IT Service Desk operations supporting end-user technical needs.
- Ensure seamless provisioning and de-provisioning of systems access aligned with onboarding and offboarding processes.
- Lead hardware procurement, asset management, and lifecycle tracking.
- Partner with Information Security to ensure compliance, access controls, and risk mitigation.
- Drive improvements in ticket resolution times, service quality, and user satisfaction.
- Support global technology rollouts that enhance employee productivity and collaboration.
Operational Excellence & Continuous Improvement
- Develop a global shared services strategy aligned with company growth.
- Establish governance frameworks, documentation standards, and audit readiness.
- Implement data-driven decision-making using operational dashboards and analytics.
- Drive cross-functional alignment across HR, IT, Finance, Legal, and Facilities.
- Build scalable infrastructure to support international expansion.
Team Leadership & Capability Development
- Build, mentor, and scale a high-performing global operations team.
- Foster a culture of accountability, service excellence, and continuous improvement.
- Champion operational rigor while maintaining a people-centered approach.
WHAT YOU BRING
- 12+ years of progressive leadership in HR Operations, Shared Services, or People Operations.
- Deep experience leading HR Service Desk and employee lifecycle management at scale.
- Strong operational knowledge of HRIS, ticketing systems, workflow automation, and service management frameworks.
- Experience in global office operations, lease management, and facilities oversight.
- Proven track record of driving process optimization, automation, and measurable efficiency gains.
- Strong executive presence with the ability to influence cross-functional stakeholders.
- Data-driven mindset with experience building and tracking operational KPIs.
- Experience working with global teams and being flexible to accommodate multiple time zones while maintaining work-life balance.
- Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
Why join Us?
- Join us to redefine what world-class employee experience looks like—where intelligent operations, AI innovation, and human-centered service come together to empower every employee to do their best work. This is your opportunity to build scalable systems that remove friction, unlock productivity, and shape the future of how people experience work globally
If required for this role, you will:
- Complete security & privacy literacy and awareness training during onboarding and annually thereafter
- Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to):
> Data Classification, Retention & Handling Policy
> Incident Response Policy/Procedures
> Business Continuity/Disaster Recovery Policy/Procedures
> Mobile Device Policy
> Account Management Policy
> Access Control Policy
> Personnel Security Policy
> Privacy Policy
Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us!
Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.