Engineering Manager, Onboarding

Lead an engineering team building customer activation systems, including onboarding and setup, in a hybrid New York office. Requires 6+ years of experience.

Why join us

Brex is the AI-powered spend platform. We help companies spend with confidence with integrated corporate cards, banking, and global payments, plus intuitive software for travel and expenses. Tens of thousands of companies from startups to enterprises — including DoorDash, Flexport, and Compass — use Brex to proactively control spend, reduce costs, and increase efficiency on a global scale.

Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.

Engineering

Engineering at Brex is about building systems that scale with speed and intention. Our teams span Software, Data, Security, and IT, and operate with high autonomy and deep collaboration. We tackle hard technical problems, own our outcomes, and push for excellence at every level — from architecture to deployment. It’s an environment where engineering is a craft, and builders become leaders.

What you’ll do

You will lead an engineering team focused on building the systems and product experiences that power customer activation at Brex, including onboarding, account setup, verifications, and integrations workflows that help customers realize value quickly. This role requires strategic thinking, operational excellence, technical leadership, and a deep passion for delivering frictionless, AI-enhanced customer journeys. The ideal candidate is an engineering leader with experience scaling user-facing onboarding systems, delivering high-quality product experiences, and partnering deeply across Product, Design, Operations, and GTM teams.

Where you’ll work

This role will be based in our {#location}New York office{/location}. We are a {#workplace-type}hybrid environment{/workplace-type} that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of two coordinated days in the office per week, Wednesday and Thursday. Starting February 2, 2026, we will require three days per week in office - Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

Responsibilities

Take an active role in driving business and product strategies, championing a seamless, intuitive, and efficient onboarding experience.
Collaborate with cross-functional partners across Product, Design, Operations, and Sales to define priorities and deliver delightful customer activation experiences.
Leverage AI to reimagine and automate onboarding and implementation workflows, improving speed, personalization, and operational leverage.
Drive execution of the Onboarding roadmap, ensuring timely, high-quality delivery of systems and features that help customers activate and realize value.
Lead and manage a team of engineers, including hiring, mentoring, performance management, and establishing strong technical direction.
Drive continuous improvement in engineering processes, technical architecture, and product quality.
Foster a culture of innovation, collaboration, accountability, and customer obsession across the team.

Requirements

Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
{#experience-years}6+ years{/experience-years} of software engineering experience with strong technical depth
{#experience-years}3+ years{/experience-years} of experience managing or leading engineers in a high-growth environment.
Strong technical background and understanding of software development principles.
Expertise leading full-stack engineering teams delivering end-to-end product experiences.
Regularly works with cross-functional partners (e.g. Product, Design, Operations, Sales) and excels in driving alignment across stakeholders.
Data-driven mindset with the ability to evaluate impact, measure funnel performance, and optimize activation metrics.
Track record building AI-powered product experiences, including LLM-driven automation and personalization.

Bonus points

Experience with data platforms such as Snowflake, Hex, or similar.
Experience building systems related to onboarding, implementation, identity, workflow automation, customer lifecycle products, or other customer facing experiences.
You have started your own technology venture or were an early technical founder/employee. We value entrepreneurial spirit & scrappiness!

Compensation

The expected {#salary}$240,000 - $300,000{/salary} for this role is. However, the starting base pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a brex.com domain. Any outreach claiming to be from Brex via other sources should be ignored.