Services Lead - Professional Services - Korea Commercial

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Interested in making a rapid impact on Life Sciences organizations at the forefront of ground-breaking cures and therapies? Do you love solving business problems with technology? Are you passionate about helping Life Sciences organizations be more productive and efficient?

Veeva Systems is looking for a self-driven, self-motivated leader with exposure to advising and implementing software solutions in the right way to help customers in their business operations with our commercial cloud products. 

As a key member of our Korea Commercial Professional Services team, you will work side-by-side with customers and our solution architects to implement Veeva Products. In this role, you will be the part of the implementation team for our customers. This team will bring the best solution to the customer by capturing the customer’s business requirement and translate it into the configuration requirement, and then configure our products, guiding and leading the customer throughout the implementation programs.

As a leader, you will actively collaborate across Veeva, contributing ideas, enhancing our delivery model, and working closely with our product management team to meet the evolving needs of the industry.

Help us transform and bring innovation to our team!

What You'll Do

• We're seeking a leader for our Korea Commercial Services team. This role is responsible for driving the success of our commercial cloud projects mainly focusing on Korea, optimizing our service delivery, and significantly contributing to the growth and evolution of our commercial services offerings within the Life Sciences sector
• Lead & Scale commercial cloud solution projects: Own and ensure the success of projects owned by your team, scaling operations to meet customer demand, ensuring high customer satisfaction, and continuously incorporating lessons learned for future improvements
• Customer relationships: Build and maintain strong customer relationships with select enterprise accounts in addition to strategic smaller accounts
• Drive Business Growth & Value: Contribute directly to scaling commercial services business and champion new value propositions for the Commercial Services team, ensuring our services remain strategic and avoid becoming a "commodity"

Requirements

• 10+ years of experience
• Roles like Practice Manager, Delivery Manager, Program Manager, Project Manager
• Customer-facing role (part of go-to-market team or engagement management team in IT/Tech companies) after implementation experience
• Has led large software implementations
• Based in Seoul
• Bachelor’s degree or equivalent relevant experience

Nice to Have

• Strong written and verbal communication skills in both Korean and English
• Recognized mentor with excellent communication and interpersonal skills
• Proven ability to successfully build and manage customer relationships, escalations, and consultant situations
• 10+ years of work experience with consistent advancement and demonstrated growth
• Experience with content and/or data management systems with the ability to comprehend and translate business requirements and create corresponding solution designs
• Demonstrated work history in stakeholder management, critical thinking skills, ability to conduct complex communications in a wide variety of settings and audiences
• Candidate must be based in Seoul and have the legal right to work

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Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.