Project Manager Associate, Client Services

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

We have a great opportunity for an enthusiastic and ambitious Project Manager Associate, responsible for clinical trial packaging, to join our team within our Clinical Trials Division. The successful candidate will be responsible for supporting the Client Services and Project Management teams by performing essential project tasks. This will range from communication with clients, development of the project requirements, and documentation aspects of crafting the projects.

Location/Division Specific Information

Fisher Clinical Services, part of Thermo Fisher Scientific, is a leading provider of global clinical supply chain. With unwavering commitment to service, science and process engineering, FCS is powered by people with an incredible dedication to quality, deeply instilled ethics of personal responsibility and outstanding expertise. We are very passionate about serving the packaging and distribution requirements of clinical trials across the world. Whether planning, packaging, labeling, storing, or distributing the important supplies needed to perform clinical research, for more than 27 years has been committed to delivering the highest possible value while ensuring adherence to the highest level of quality, performance, reliability and sustainability standards.

How will you make an impact?

As part of our global team, what you do contributes directly to our mission, enabling our customers to make the world healthier, cleaner, and safer.

What will you do?

• Works with the client and Client Services Project Management team to finalize project specifications.
• Assists in setting up and maintaining study filing systems and maintains accurate records for all work undertaken.
• Joint responsibility with the Project Manager for ensuring all FCS activities come together in a timely manner to meet the customer and study requirements.
• Coordinate and communicate all relevant activities, both internal and external, to ensure that all services and products are ready for the start of the study, or as required by the customer.
• Use appropriate project planning tools to proactively communicate milestones and critical path activities, issues, and responsibilities.
• Timely provision of reports or other information to internal and external stakeholders if applicable.
• Creates and/or supports the creation of operational documentation using internal systems, create Bill of Materials for a study, and may coordinate the creation and review of billing packages.
• Provides back-up support to Client Services Project Management team members.
• Works with internal stakeholders to make sure packaging and distribution services activities are properly coordinated.
• Provide administrative support to team members when necessary.
• Applies Good Manufacturing Practices in all areas of responsibility.
• Meets or exceeds all applicable goals/metrics.
• Conducts all activities in a safe manner.
• Other duties as assigned based on business needs.

How will you get here?

• Bachelor’s degree (B.A./B.S./B.F. A.) from a four-year college our university and related experience in customer service, clinical trials or pharmaceuticals, or equivalent combination of education and experience.

• Clinical Packaging/Labeling experience preferred desirable.

• 2 years of project management experience desirable.

• 2 years of experience in a client-facing role desirable.

• Equivalent combinations of education, training, and relevant work experience may be considered.

Knowledge, Skills, Abilities

• Strong organizational, planning, verbal, written and numerical skills with the ability to analyze and define solutions and handle multiple tasks to meet deadlines.
• Effective communicator with the ability to present information and respond to questions from groups of managers and clients.
• Strong interpersonal and communication skills including excellent relationship building.
• Excellent customer management skills; proactively anticipates, understands, and responds to the needs of clients to meet or exceed their expectations.
• Requires understanding and proficient use of SOPs required by company Quality standards.
• Experienced in personal computer applications (e.g. Microsoft Word, Excel, PowerPoint, Access, Outlook).
• Ability to demonstrate proficiency in appropriate project planning tools (ex: Smartsheet, etc.) to communicate milestones and critical path activities and responsibility.
• Requires proven experience with customers in a dynamic environment.
• In-depth understanding of clinical trials preferred.