Senior Consultant, Sales Enablement

Role Summary

We are looking for a GTM leader to drive Sales Enablement across CRM, analytics, and process excellence — with a clear north star: Increase NPS of managed merchants.

This role sits at the intersection of Sales, Product, Ops, and Data. You will ensure our GTM teams have the right systems, insights, and workflows to deliver a best-in-class merchant experience.

 

Core Objective

Improve NPS of managed merchants by enabling frontline teams with:

• Clean and reliable CRM systems

• Actionable analytics & merchant insights

• Scalable, efficient sales & post-sales workflows

 

Key Responsibilities

CRM Ownership & Excellence

• Own CRM strategy, hygiene, and governance (Salesforce/HubSpot/other)

• Improve pipeline visibility, forecasting accuracy, and data integrity

• Define and enforce CRM usage standards across GTM teams

• Build automation to reduce manual effort and improve response times

Analytics & Merchant Insights

• Design dashboards for account health, churn risk, expansion opportunities, and NPS drivers

• Translate merchant feedback into actionable GTM insights

• Drive weekly/monthly business reviews using data

• Identify leading indicators that impact merchant satisfaction

Process & Workflow Enablement

• Design and optimize sales → onboarding → success handoffs

• Reduce friction in merchant lifecycle journeys

• Drive rollout of new processes and tools

• Partner with Product & Ops to improve merchant experience touchpoints

NPS Improvement Programs

• Analyze NPS data to identify root causes

• Build structured playbooks to improve detractor recovery

• Track impact of interventions on NPS and retention

• Own merchant experience improvement initiatives end-to-end

Success Metrics (6–12 Months)

• ↑ Managed merchant NPS

• ↑ CRM data accuracy & adoption

• ↓ Sales cycle friction & process SLAs

• ↑ Forecast accuracy

• ↑ Merchant retention & expansion rates

 

Ideal Profile

• 5–10 years in GTM, Revenue Operations, Sales Enablement, or Business Operations

• Strong CRM experience (Salesforce/HubSpot preferred)

• Hands-on experience applying AI in GTM or Ops contexts, such as:

• Building prompts/workflows using LLM tools

• Implementing AI-driven automation in CRM

• Creating predictive models or health scoring systems

• Using AI tools for call analysis, sentiment, or workflow automation

• Comfortable experimenting, prototyping, and shipping AI-enabled solutions

• Excellent analytical skills (SQL/Excel/BI tools)

• Experience working cross-functionally with Sales, Product & Ops

• Structured thinker with strong execution bias

• Obsessed with customer experience & process clarity