Helpdesk Engineer - ST-FNW240531 013/01

The Company:

A leading logistics company is expanding the team and is looking for Helpdesk Engineers.

The Role:1. Provide prompt and efficient technical support to customers experiencing issues via email, phone calls and live chat.2. Troubleshoot and resolve software-related problems, guide users through solutions and ensure a positive customer experience.3. Proactively engage with customers to promote the use of applications, highlighting their benefits and features.   - Educate users on software functionalities and encourage the adoption of new features.4. Actively gather feedback from customers regarding their experiences.   - Document and categorize customer feedback, ensuring clarity and detail.   - Regularly report customer feedback to the application owner for improvements.

• With 2-3 years' experience in a Customer Technology and applications support related role with helpdesk experience.

• Good working knowledge of web-based and eCom, CRM, logistics applications.

• Proficient in English (both spoken and written)

• Fixed and variable allowances

• Fixed and variable bonuses