Helpdesk Engineer - ST-FNW240531 013/01
The Company:
A leading logistics company is expanding the team and is looking for Helpdesk Engineers.
The Role:1. Provide prompt and efficient technical support to customers experiencing issues via email, phone calls and live chat.2. Troubleshoot and resolve software-related problems, guide users through solutions and ensure a positive customer experience.3. Proactively engage with customers to promote the use of applications, highlighting their benefits and features. - Educate users on software functionalities and encourage the adoption of new features.4. Actively gather feedback from customers regarding their experiences. - Document and categorize customer feedback, ensuring clarity and detail. - Regularly report customer feedback to the application owner for improvements.
With 2-3 years' experience in a Customer Technology and applications support related role with helpdesk experience.
Good working knowledge of web-based and eCom, CRM, logistics applications.
Proficient in English (both spoken and written)
Fixed and variable allowances
Fixed and variable bonuses