IT Application Engineer

We believe it takes great people to create a great product. That’s why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000 companies and used in 179 countries. We have grown from a five-person team to a truly international company of over 850+ people, representing more than 50 nationalities, with ten offices distributed across Europe and the US. In 2020, Pipedrive received a majority investment from Vista Equity Partners, a global investment firm that invests exclusively in enterprise software, data, and technology-enabled businesses, making Pipedrive the fifth unicorn from Estonia.

The IT Application Engineer will work to understand and develop high quality solutions in the corporate business applications and employee lifecycle management domain. They will have a proficient level of application knowledge and be able to use their own initiative to develop and improve on procedures and processes. Additionally, they will explore and implement AI-driven technologies to enhance efficiency, automate workflows, and improve decision-making in business tools.

Your new adventure:

• Develop and support solutions within an enterprise application and integrations
• Work with internal teams and stakeholders to implement AI and automation technologies that improve user experience, efficiency, and optimize business operations
• Research, evaluate, and integrate AI-powered tools to enhance business applications and automate workflows
• Identify AI-powered solutions to improve efficiency and user experience across business applications
• Stay up to date with emerging AI trends and best practices
• Stay informed on AI trends, emerging business applications, and automation technologies
• Collaborate as a technical expert in employee lifecycle management, AI-driven automation, and business applications
• Ensure compliance with security policies and best practices when designing solutions
• Provide internal technical support within the domain, working with internal teams and third-party vendors
• Automate processes for improved efficiency, security, and scalability
• Analyze, develop, and deliver quality solutions to business stakeholders
• Monitor and manage updates for business applications, ensuring seamless integration of AI-driven features
• Collaborate closely with internal stakeholders to build solutions that meet business needs and ambition
• Execute defined tasks and procedures across a range of technologies and applications
• Work across the business, often with others, on projects and programs of work which deliver value to our business stakeholders
• Create new procedures and documents solutions

Does this sound like you?

• Familiarity with AI APIs, such as OpenAI, Google AI, or similar
• Understanding of AI-driven workflow automation and its application in enterprise environments
• 3+ years engineering experience with business applications and employee lifecycle management
• Proficient knowledge of compliance and security requirements when working with access control policies
• Experience working within processes to deliver defined solutions
• Strong understanding of employee lifecycle management, including onboarding, offboarding, promotions, and related data flows.
• Level 2 support in troubleshooting support issues
• Experience working as part of a team, as well as the ability to lead and manage tasks independently
• Working with others within a solution lifecycle
• Experience working collaboratively with stakeholders across business functions
• Experience with scripting/programming (e.g., Python, JavaScript) is an advantage
• Ability to support solutions across the application lifecycle, from gathering requirements to implementation and ongoing support

Why Pipedrive?

• People-first culture - Be part of a team that values authenticity, champions collaboration, and supports each other—no egos, just teamwork. Work alongside top talent from around the world in an inclusive space where different perspectives fuel our best ideas. Everyone is welcome
• Unlock potential – Push boundaries, take ownership, and experiment with the latest technologies as we enhance our AI First Vision. We empower bold ideas that drive real change
• We’ve got you – Your well-being matters. Enjoy flexible hours, wellness perks and SWAG. Think performance-based bonuses, 28 paid leave days, well-being days, compassionate leave, and even pawternal leave—because we take care of ourselves and our people
• Grow with us – Whether through mentorship, coaching, or internal mobility, we invest in helping you unlock your potential. Open, honest feedback and clear communication are at our core. We grow together through trust and accountability
• Packed with purpose – Help 100,000+ small and medium-sized businesses grow and succeed while doing meaningful, customer-driven work

Based on this role's access to certain data, Pipedrive might conduct a pre-employment background investigation in conjunction with your application for employment with our company. Such data will be handled in accordance with Pipedrive's Privacy Policy for Recruitment.

Pipedrive is an equal opportunity employer. We encourage diversity in the workplace regardless of age, gender, race, religion, disability, sexual orientation, gender identity or veteran status.

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