Client Engagement Manager

🚀 Join Our Data Products and Machine Learning Development Remote Startup! 🚀

Mutt Data is a dynamic startup committed to crafting innovative systems using cutting-edge Big Data and Machine Learning technologies.

As Mutt Data continues to grow, we’re expanding our reach into the U.S. market and looking for a proactive, curious, and goal-driven Client Engagement Manager to help us identify new business opportunities and position Mutt within the data and AI ecosystem 🐶🚀

This role will play a key part in building the top of our sales funnel — generating, qualifying, and nurturing leads that can evolve into strong business relationships. You’ll be at the front line of our growth strategy, connecting with potential clients and helping us amplify Mutt’s presence in the U.S. market.

🚀 What We Do

• Leveraging our expertise, we build modern Machine Learning systems for demand planning and budget forecasting.
• Developing scalable data infrastructures, we enhance high-level decision-making, tailored to each client.
• Offering comprehensive Data Engineering and custom AI solutions, we optimize cloud-based systems.
• Using Generative AI, we help e-commerce platforms and retailers create higher-quality ads, faster.
• Building deep learning models, we enhance visual recognition and automation for various industries, improving product categorization, quality control, and information retrieval.
• Developing recommendation models, we personalize user experiences in e-commerce, streaming, and digital platforms, driving engagement and conversions.

🌟 Our Partnerships

• Amazon Web Services
• Astronomer
• Databricks

🌟 Our Values

• 📊 We are Data Nerds
• 🤗 We are Open Team Players
• 🚀 We Take Ownership
• 🌟 We Have a Positive Mindset

🔍 Curious about what we’re up to? Check out our case studies and dive into our blog post to learn more about our culture and the exciting projects we’re working on! 🚀

Responsibilities 🤓

• Own and manage relationships with existing clients in the U.S. market.
• Act as the main point of contact for strategic accounts, ensuring a strong and consistent client experience.
• Deeply understand client needs, business goals, and challenges to maximize value delivery.
• Lead renewals, contract management, and commercial follow-ups with existing clients.
• Identify opportunities for account growth (upsell / cross-sell).Monitor client health metrics (engagement, satisfaction, retention) and proactively address risks.
• Keep CRM fully updated with account status, interactions, renewals, and expansion opportunities.
• Collect and share client feedback to help improve services, processes, and positioning.
• Represent the voice of the client internally and contribute to strengthening long-term partnerships.

Required Skills 💻

• 5+ years of experience in Account Management, Client Engagement, Customer Success, or post-sales roles.
• Proven experience managing existing B2B clients and long-term commercial relationships.
• Strong ability to engage with senior stakeholders and decision-makers.
• Commercial mindset with experience in renewals, upsell, and cross-sell.
• Excellent communication and negotiation skills.
• Experience using CRM tools (HubSpot, Salesforce, or similar).High level of ownership, organization, and attention to detail.

🎁 Perks

• AWS, DBT, Google Cloud, Azure & Databricks certifications fully covered
• Birthday off + an extra vacation week (Mutt Week! 🏖️)
• Referral bonuses – help us grow the team & get rewarded!
• Maslow: Monthly credits to spend in our benefits marketplace.
• ✈️**🏝️ Annual Mutters' Trip** – an unforgettable getaway with the team!

🌎Our Reach

• We collaborate with tech startups and major corporations across Argentina, the US, Brazil, Colombia, Spain, and Uruguay, tackling large-scale ML challenges with world-class expertise.

💡 Work Conditions & Culture

• Remote-first & flexible – Work from anywhere with a schedule that fits your life.
• Challenging projects – Solve real-world ML problems, from generative AI to causal analysis.
• Collaborative culture – Flat structure, open communication, and a strong focus on learning.