Data Operations Hiring Lead - Link and OpenData

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Veeva Link builds connected data applications to improve research and patient outcomes, powered by a global network of freelancers.

As Data Operations Hiring Lead, you will develop a seamless hiring engine and lead a remote team of coordinators to turn recruitment into a smooth, end-to-end process.

Your mission is to design scalable workflows that prioritize speed and quality. By mastering capacity planning and operational metrics, you will ensure our research teams always have the talent they need.

Success requires data-driven precision and hiring excellence. You are an organized, socially intelligent professional who uses logic to align stakeholders and drive outcomes. If you are a process-oriented builder ready to make a tangible impact in Life Sciences, this is your platform to scale something remarkable.

What You’ll Do

• Build Smart Workflows: You will move our hiring operations to an automated ecosystem. You’ll identify and implement the right solution that fits our operational requirements, whilst prioritizing automation first and seamlessly aligned processes with other teams.
• Establish Hiring & Data Excellence: You will set the gold standard for candidate quality and process integrity. This includes designing robust verification protocols, ensuring only high-caliber talent enters the training pipeline.
• Monitor & Optimize KPIs: You are the owner of the hiring team’s output. You will build and track a real-time dashboard for critical KPIs—including SLA adherence, time-to-hire, and training churn—identifying bottlenecks and implementing projects that tangibly improve conversion and speed.
• Engineer Scalable Capacity: You will design and manage the headcount model for our Hiring Coordinators. By tracking incoming request volumes against historical throughput, you will ensure the team is perfectly sized to meet global headcount demands without bottlenecks.
• Servant Leader: Lead, mentor, and inspire a dynamic team of remote Hiring Coordinators. You will foster a culture of proactivity and high performance, ensuring your team has the tools and clarity needed to hit their sourcing and interviewing targets.
• Risk & Compliance Guardian: Proactively identify pipeline risks and operational incidents ensuring they are escalated and resolved through recurring process audits.

Requirements

• Data-First Mindset: 2+ years of experience in a fast-paced environment (Tech, Startup, Consulting) with a proven track record of managing hiring processes.
• Process Mastery: Strong experience in hiring process design and optimization. You have a "builder" mentality.
• Global Communicator: Excellent written and verbal English skills. You can translate complex operational bottlenecks into clear solutions and collaborate effectively with distributed, international stakeholders across teams.

Nice to Have

• Leadership experience within a talent acquisition function.
• Experience building hiring pipelines for freelance and contingent talent.

Perks & Benefits

• Opportunity to work in a diverse and international workspace
• Life insurance
• 1% charitable giving program
• Fitness reimbursement

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Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.

If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.