Senior Account Manager (Home & Garden) (f/m/x) - remote

Founded in 2017, refurbed is Europe’s fastest-growing marketplace for refurbished products, active in 12 European countries and having surpassed €2Bn in GMV — all while being profitable. With beautiful headquarters in Vienna, we operate as a remote-first company, and our 250+ employees enjoy up to two months of workation per year. We’ve also been recognised as a Top DACH Employer by Kununu for three consecutive years.

Our mission is to make sustainable consumption the easy choice by enabling customers to buy products up to 40% cheaper while significantly reducing CO₂ emissions.

If you thrive in an environment that values momentum, ownership, and impact, you’ll feel at home here. We’re a fast-paced, high-performance team that works hard and challenges itself everyday. To enable this high-performance every team member enjoys full autonomy over their location (we’re remote-first).

About the role

As an Account Manager for the category Home & Garden, you will take ownership of a portfolio of existing sellers in one of refurbed’s fastest growing categories. Your mission is to unlock sustainable growth by helping partners expand into new countries, broaden their product assortment, and scale their business overall on refurbed.

WHO YOU ARE:

• You bring 3+ years of experience in Account Management (ideally in a marketplace, retail, or e-commerce environment) and hold a university degree
• You speak German and English fluently
• You have proven experience managing and growing existing accounts, driving performance improvements through structured, data-driven insights
• You combine a strong analytical mindset with business intuition, you spot trends, anomalies, and growth levers and translate them into clear recommendations
• You bring a genuine understanding of and interest in our Home & Garden category, its products, supply chains, and market trends

Location & eligibility: This role is open to Europe-based candidates only with a valid right to work.

WHAT YOU’LL DO:

• Take full ownership of a defined portfolio of existing Home & Garden sellers, acting as their main point of contact and strategic partner
• Drive account growth by helping sellers expand into new countries, list new products, and unlock additional subcategories on refurbed
• Analyze seller performance to identify trends, risks, and growth opportunities, proactively guiding partners with data-backed insights and clear action plans
• Build strong, trust-based relationships with senior decision-makers, visit sellers on-site and attend relevant industry fairs and events
• Support sellers in optimizing their operational setup and scaling effectively, working closely with internal cross-functional teams

WHY YOU WILL ENJOY WORKING WITH US:

Our Culture and Values:

• Decisions should be made based on facts and not by hierarchy levels? We sure think so!
• We embrace giving and receiving feedback, testing and welcoming new ideas, as well as sharing our knowledge across the company.
• You fail sometimes? Well, so do we! We’re all just human, let’s learn from our mistakes to improve in the future!
• No matter who you love, where you’re from, who you pray to, whether you pee sitting down or standing up – we are a bunch of talented people who enjoy spending our time making a difference!

Personal & Professional Development:

• You'll have access to a dedicated learning budget within your department to support your growth, whether it's courses, conferences, or other learning opportunities that matter to you.
• We partner with Likeminded, offering you private sessions with experts for your personal growth and mental health.
• We frequently host internal workshops, allowing our teams to further develop their skills in different areas and enhancing collaboration across departments.

Flexibility:

• We care about a healthy work/life balance. We not only function and support a fully remote setting but also offer the possibility to work from our beautiful office in the vibrant heart of Vienna – we love dogs, so feel free to bring your furry little buddy too 😊
• We trust you to do the best job, so we don't care so much when you do it – you are able to self-organize.
• You will also be invited to take part in our office weeks, happening three times a year, where you will have the chance to work side by side with your colleagues and enjoy the team-building events and on-site workshops

…and much more! See https://careers.refurbed.com/ for further insights!