Team Lead, Account Management

Location: [Japan] 

We Are: 

RTB House is a next-generation performance demand-side platform (DSP) that uses proprietary Deep Learning AI algorithms to help brands grow. The company is the market leader in driving performance using Deep Learning across the entire purchase funnel. 

Founded in 2012, and now operating in 90+ markets, RTB House has always been private-by-design. It embraces first-party advertising and a relentless approach to innovation. RTB House offers end-to-end Deep Learning-powered AdTech products and solutions to maximize conversion, drive new customer acquisition, create engagement, and fuel long-term demand for a global base of clients.

Our team in Japan consists of 45 people and is an integral part of our company’s global presence. We combine local expertise with our broader company vision. Japan is the TOP market in APAC with the highest number of new campaigns launched every month & over 250 existing clients.

The Team Lead, Account Management will take ownership of key accounts portfolios and ensure client satisfaction and high retention as well as manage a team of Account Managers.

You Will:

• Oversee and optimize a portfolio of key accounts;
• Manage, support, mentor, and develop a team of Account Managers;
• Support the team in regular performance reporting to clients, including QBR presentations;
• Drive post-sales excellence to ensure high client satisfaction, long-term retention, and aggressive account growth across the team portfolio;
• Maintain local AM processes and global best practices;
• Coordinate and execute local projects in account management in line with company-wide projects;
• Foster collaboration to streamline optimization processes across Account Management & Technical Account Management teams;
• Internal reporting on individual and market performance to the Head of Account Management;
• Act as subject matter expert for the team on our products, campaign managements, and customer relationship management.

Desired Experience: 

• At least 5 years in digital marketing account management in programmatic/retargeting/campaign management, experience with large clients;
• Experience organizing teams as a people manager or project manager;
• Deep understanding of the Japanese digital marketing ecosystem, particularly agency channel dynamics, with a proven track record of driving business growth;
• Experience in managing large clients  (including relationship building with director level or C-level);
• Quality-first attitude, very high level of communication and presentation;
• Strong problem solving skills, proven experience with data analysis;
• Business level English and fluent Japanese.

 

Nice to Have: 

• Strong and clear motivation, being able to self-motivate;
• Experience with target setting and evaluation is an asset;
• Experience in recruitment is an asset;
• Experience in retargeting or E-commerce;
• Existing agency and/or client networks.

We Offer: 

• Workin in an engaging role in a new fast-growth project;
• Be in a fully responsible, high potential position with our business in Japan;
• Join a team that shapes the future of online marketingglobally;
• Co-financing of language courses & annual budget for skill development;
• Flexible working style (remote work & flex time).

Apply now! 

You don't need to tick every box to apply. If you are passionate about digital marketing, send us your CV, and we'll review it.