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Job Details

This role is in support of Cencora's global logistics and storage services marketed through our World Courier business.

Job Title: Operations Assistant

Location: Hythe, Kent

Company: World Courier

Shifts: Full Time, 40 hours per week, On-Site

Job Overview: We are seeking a motivated and detail-oriented Operations Assistant to join our dynamic team. In this role, you will support the day-to-day coordination of shipments, fleet operations, and administrative processes to ensure smooth and efficient delivery performance across our European network.

This position requires strong organisational skills, a customer-focused mindset, and the ability to manage multiple priorities in a fast-paced, regulated environment.

Key Responsibilities:

Operational Coordination:

Assist in scheduling and dispatching drivers for domestic and cross-border routes.

Monitor shipment progress, proactively addressing potential delays or issues.

Ensure compliance with GDP (Good Distribution Practice), ADR (Dangerous Goods), and company SOPs.

Administrative Support:

Maintain accurate shipment records and update internal systems.

Prepare operational reports and assist with KPI tracking.

Support invoice processing and cost allocation for shipments.

Customer Service:

Respond to customer queries regarding shipment status.

Provide timely and accurate updates to clients and internal stakeholders.

Collaborate with customer service teams to resolve service issues.

Compliance & Quality:

Support audits and documentation control for quality assurance.

Maintain regulatory and safety documentation for vehicles and drivers.

Assist in implementing operational improvements and efficiency measures.

Requirements

• 5 x GCSEs or equivalent
• Strong communication skills and the ability to work effectively in a team.
• Excellent IT skills with attention to detail and time management abilities.
• Candidates should have experience in logistics or operations, preferably within a regulated environment.
• Experience in transport administration and customer service is advantageous.

Preferred but not essential

• Experience in temperature-controlled road transport preferred.
• .DGSA (Dangerous Goods Safety Advisor) and CPC (Certificate of Professional Competence) preferred, but not essential.

What We Offer:

A collaborative work environment with a focus on professional growth.

The opportunity to contribute to critical logistics operations within the healthcare and pharmaceutical sectors.

A supportive team committed to delivering exceptional service and compliance.

Benefits:

The benefits in this role include:

• Free Parking
• Contributory Pension Scheme
• 20 days’ holiday + bank holidays, increasing with service length
• Healthcare Scheme

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Affiliated Companies:

Affiliated Companies: World Courier (Ground) Ltd UK