We exist to create positive change for people and the planet. Join us and make a difference too!

Job title: Operational Support Coordinator

Location: Yokohama BSI Office

Reports to: Regulatory Services PMD Act Planner & CSC Manager

We have an opportunity to recruit within our Regulatory Services stream; also known as our Medical Devices unit of the business. The purpose of the role is to provide operational support for PMD (The Pharmaceuticals and Medical Devices) Act clients within Regulatory Services. You will be pivotal in providing a great customer journey, maintaining accuracy of data and ensuring efficiency of processes. We don’t require prior industry knowledge as full training will be provided, if you have a prior experience in operational support, sales support or coordination experience – we would love to receive an application from you.

Responsibilities:

Respond to client inquiries via phone and email (regarding reviews and documentation).
Issue and manage application forms, certification-related documents, invoices, and various certificates.
Manage review schedules and coordinate with clients.
Perform part of the monthly reporting tasks to the Pharmaceuticals and Medical Devices Agency (PMDA).
Maintain and manage client records related to the PMD Act.

To be successful in this role, you will have:

Prior administrative experience (e.g., sales administration, customer support, etc.)
Fluent in Japanese and English language verbal and written (our internal systems are in English).
Bachelor’s degree or higher.
Basic proficiency in Microsoft Office (Excel, Word).
Strong communication skills.
Strong attention to detail, particularly in document review and verification.
Ability to prioritize and manage workload effectively.
This role involves handling multiple projects simultaneously across various tasks.
Ability to collaborate effectively with various stakeholders and demonstrate consideration toward others.
Close cooperation with other departments, sales teams, and reviewers is required.

Grow your career and expand your skills and knowledge. At BSI, we offer opportunities to work across industries and across the globe. You’ll benefit from the different perspectives and experiences of your international colleagues, as well as ongoing training and development.

We offer flexible working, as well as up to 14 days’ annual leave, paid sick leave, bank holidays, health insurance, life insurance, commuting allowance, paid maternity leave, paid paternity leave, paid parental leave, paid bereavement leave, learning and development opportunities, and a wide range of flexible benefits that you can tailor to suit your lifestyle. 

We’re building an organisation that meets the challenges of tomorrow. Want to grow with us?

We exist to have a positive impact. Our people influence international thinking and action on important issues. Our 86,000 customers are based in 193 countries across the globe.

Now we’re taking on society’s biggest challenges. We’re developing standards and guidelines that will help our customers get to net zero, and we’re defining the way new technologies such as AI impact all our lives.

We’re focused on our future – and we’re looking for people who want to grow with us as we take on the challenges of tomorrow. At BSI, you’ll find a workplace where everyone can flourish and thrive, where innovation is encouraged and where learning is part of your everyday. You’ll contribute to work that shapes industries and enhances lives – and you’ll take pride in what you do.

We’re looking for passionate people who want to make a difference in a purpose-led organisation. If that sounds like you, apply now. Together, we can help create a better society and a more sustainable world.

D&I Policy

The world needs fresh thinking and new perspectives to tackle its biggest challenges. It’s why, at BSI, we’re committed to creating a collaborative environment where everyone can contribute. Whatever your background, experience or outlook, here you can be your best self and do your best work.

If you have a disability or a health condition, please let us know if you need any reasonable adjustments to the recruitment process.

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About Us

BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.

Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.
Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.
Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.

BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.