Revenue Operations Associate

Who We Are

Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible.

We’re a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients.

In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals — supporting 73 million patient visits in 116 countries. Today, more than two million patient visits each week are powered by Heidi worldwide.

Backed by nearly $100 million in funding, we’re growing in the US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health.

The Role

As part of our growing sales function, you will play a role in building comprehensive go-to-market workflows that power sales, customer success, and field marketing. You'll report into the Go-to-Market Engineer Lead. As a key contributor you will shape automations, keep systems clean, and turn playbooks into reality. This is a hands on builder role focused on execution and learning.

What you’ll do

• Lives inside CRM, outbound tools, enrichment, and data workflows

• Works closely with specialty pods to enable workflows among pre, mid, and post-sales activity including with sales, cs, and marketing counterparts:

• Implements workflows designed by the Lead GTM Engineer

• Gather feedback and flag friction early among cross functional teams for net new workflows

• QA and monitor automations so things do not break quietly, fixing when they do

• Keeps data clean and systems usable

What we’re looking for

• Comfortable with GTM tooling (CRM, enrichment, sequencing, basic automation)

• Basic technical fluency (APIs, no-code tools, simple scripts, data hygiene)

• Strong executor and ops instincts. You see friction and eradicate it at the highest fidelity

• Clear communicator across different teams and personalities

• Commercially aware. You understand why the workflow exists, not just how

• High agency / comfortability in ambiguity and fast change

The way we work

1. Build to Last

We design for safety and reliability so clinicians, patients, and our teams can trust what we build every day.

2. Own Your Practice

Ideas rise on merit, not title, and everyone shares responsibility for the standards we set together.

3. Move Fast, Stay Steady

We move quickly but never at the cost of trust. Progress only matters if people can depend on what we make.

4. Make Others Better

Honest feedback, steady support, and shared growth keep our teams improving together.

Why you will flourish with us 🚀?

• In office to collaborate with like-minded professionals

• Healthcare, Dental, Vision benefit options

• 401k with 3% match

• Personal development budget of $500 per annum

• Become an owner, with shares (equity) in the company, if Heidi wins, we all win

• The rare chance to create a global impact as you immerse yourself in one of the leading healthtech startups

• The opportunity to fast track your startup career!

Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and welcome all applicants as we're committed to promoting a culture of opportunity for all.