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Director of Product Operations

About Vonage

Vonage is a global leader in cloud communications, helping businesses connect with their customers through innovative CCaaS, UCaaS, and API solutions. We're transforming how companies communicate in an AI-first world.

The Role

We're seeking a Director of Product Operations to lead our Apps Product Operations function. This is a high-impact leadership role where you'll serve as the operational engine that transforms our product organization from strategy to execution—enabling product teams to ship faster, work smarter, and deliver predictable outcomes.

You'll lead a team of ~12 professionals across portfolio management, agile delivery and product analytics. You'll report to the Head of Product - Applications and play a critical role in our organization's transformation.

What You'll Do

Own Product Operations Excellence

• Design and evolve our Product Lifecycle Management (PLM) framework from discovery through launch and sunset
• Drive continuous planning processes that improve delivery predictability and reduce time-to-market
• Lead change control governance to ensure launches meet quality, compliance, and go-to-market requirements
• Eliminate process overhead—enabling product managers to focus on customer discovery and strategic innovation

Accelerate Product Velocity Through AI

• Lead organization-wide adoption of AI tooling to drive measurable productivity gains across product management
• Deploy AI-powered automation for routine tasks: roadmap tracking, release documentation, customer insight synthesis, and PRD creation
• Establish training programs and communities of practice to embed AI into daily workflows
• Partner with leadership to build an AI-native product culture

Lead Cross-Functional Product Teams

• Establish and facilitate cross-functional teams that align Product, Sales, Marketing, Customer Success, and Engineering around shared business outcomes
• Build frameworks connecting product roadmaps to business impact: pipeline, bookings, revenue, churn
• Create self-service dashboards providing real-time visibility into product performance and organizational health

Drive Data-Driven Decision Making

• Lead Product Insights function to deliver analytics, dashboards, and strategic recommendations
• Build capabilities that enable product teams to access data, track goals, and measure impact independently
• Synthesize customer feedback from multiple sources (sales, support, research) into actionable insights

Develop Your Team

• Lead and mentor a distributed team of program managers, agile coaches, product analysts, and operations leads
• Foster a culture of continuous improvement, operational excellence, and empowered autonomy
• Develop talent to take on increasing strategic responsibility

Qualifications

Required

• 10+ years of progressive experience in Product Operations, Product Strategy, or Technical Program Management in B2B SaaS environments
• Proven track record building and scaling operational frameworks (PLM, Agile at Scale, continuous delivery) in product organizations with 50+ people
• Leadership experience managing distributed teams (8+ people) across multiple geographies and functions
• Executive presence with ability to influence senior leadership using data-driven insights and strategic recommendations
• Deep expertise with modern product management tools (Jira, Aha!, Confluence, or similar platforms)
• Experience driving organizational change and technology adoption at scale

Preferred

• Experience in cloud communications, CCaaS, UCaaS, or CPaaS industries
• Track record leading AI/automation adoption and building AI-enabled workflows
• Hands-on experience with SAFe, Lean, Scrum at Scale, or agile frameworks—with pragmatic implementation approach
• Product analytics and self-service reporting platform experience
• Understanding of quote-to-cash processes and revenue operations
• Bachelor's degree in Business, Engineering, Computer Science, or related field
• Relevant certifications (PMP, SAFe SPC, Six Sigma) are valued but not required

What Success Looks Like

In this role, you'll be measured on your ability to:

• Increase velocity: Reduce product delivery cycle time and accelerate time-to-market
• Improve predictability: Ensure roadmap commitments are met consistently with high confidence
• Drive adoption: Achieve organization-wide adoption of new tools, processes, and AI capabilities
• Reduce friction: Simplify operations so product teams can focus on strategy and customer value
• Build team capability: Develop a high-performing, engaged operations team

Why Join Vonage

• Strategic Impact: Shape operational strategy for a global communications platform serving millions of users
• Transformation Leadership: Drive a major organizational shift toward AI-native workflows and continuous delivery
• Innovation at Scale: Work at the intersection of product, partnerships, and emerging AI technologies
• Executive Visibility: Partner directly with senior product and engineering leadership
• Global Team: Lead a talented, distributed team with flexibility and autonomy
• Growth Opportunity: Build and scale capabilities in a rapidly evolving industry

Location & Work Environment

This role is remote-friendly with preference for candidates based in the United States or United Kingdom to align with team distribution and key stakeholders. This position requires occasional travel for team meetings and strategic partner engagements.

Vonage is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

To apply, please submit your resume and a brief cover letter explaining your relevant experience in product operations and partnership management.

#LI-MB2

There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.

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Who we are:

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.