About the Role:

Grade Level (for internal use):

12

Role: ServiceNow Architect/Lead Developer 

The Team  

The ServiceNow team at S&P Global is committed to driving innovation and enhancing the end-user experience across the organization. We work collaboratively with a diverse group of professionals, including administrators, developers, business analysts, and ITSM process leads. Our team values a global mindset, effective communication, and a proactive approach to problem-solving. We are focused on delivering transformational solutions that modernize our work environment and increase productivity.  

The Impact  

In this role, you will be essential in making sure our ServiceNow architecture meets high standards and satisfies stakeholder needs. By following established quality processes, you will help deliver important projects faster, using advanced technology while maintaining reliability. Your focus on problem-solving and careful analysis will help you achieve your goals and support the team’s success. Your work will lead to improvements in our work environment and productivity, strengthening S&P Global’s dedication to innovation and positive end-user experience. 

What is in it for you  

Do you love working every single day testing enterprise-scale applications that serve a large customer base with growing demand and usage? Be the part of a successful team which works on delivering top priority projects which will directly contribute to Company’s strategy. You will use a wide range of technologies and have the opportunity to interact with different teams internally. You will also get plenty of learning and skill-building opportunities with participation in innovation projects, training, and knowledge sharing. You will have the opportunity to own and drive a project end to end and collaborate with developers, business analysts and product managers who are experts in their domain, which can help you to build multiple skillsets.  

Responsibilities  

Platform Architecture Design: 

• Design and maintain the overall architecture of the ServiceNow platform, ensuring scalability, reliability, and alignment with business objectives. Develop best practices for platform configuration and integration.

 

Solution Development and Customization: 

• Oversee the development of custom applications, modules, and workflows on ServiceNow. Ensure solutions are built according to best practices and meet organizational needs.

 

Technical Leadership: 

• Lead technical teams, mentor developers, and set coding standards. Provide guidance on complex technical issues and serve as the escalation point for technical challenges.

 

Governance and Compliance: 

• Establish and enforce governance policies for ServiceNow usage, security, and data management. Ensure compliance with regulatory and organizational standards.

 

Integration Management: 

• Architect and oversee integrations between ServiceNow and other enterprise systems (e.g., Workday, Salesforce). Ensure seamless data flow and interoperability.

 

Performance Optimization: 

• Monitor platform performance and proactively address bottlenecks or issues. Recommend and implement optimizations to improve user experience and system efficiency.

 

Stakeholder Engagement: 

• Collaborate with business stakeholders, product managers, and other IT/Business teams to review requirements, present technical solutions, and align platform capabilities with strategic goals.

 

Change and Release Management: 

• Oversee change management processes for ServiceNow deployments, including code reviews, testing, and release planning to minimize disruptions and ensure quality.

 

Documentation and Knowledge Sharing: 

• Create and maintain comprehensive documentation for architecture, configurations, and customizations. Promote knowledge sharing within the team and across the organization.

 

Continuous Improvement: 

• Stay updated with ServiceNow platform updates, new features, and industry trends. Proactively recommend enhancements and drive continuous improvement initiatives. 

• Collaborate effectively with technical and non-technical stakeholders to analyze, debug, and resolve any issues.

  

What we are looking for:  

• 10 – 12 years of hands-on experience in design, development, and delivery of Servicenow solutions in global environments. 

• Good understanding of software development lifecycle (SDLC) and Software Testing in an Agile/Scrum framework.  

• Strong analytical thinking, interpersonal, oral, and written communication skills with ability to work with technology stakeholders at various levels and including global teams.  

• Extensive experience with ServiceNow architecture, development, and administration. 

• Hands-on experience in ITSM, ITOM, HRSD, Custom Applications and other ServiceNow modules. Respective certifications will be an added value. 

• Proficiency in scripting languages used within ServiceNow (JavaScript, GlideScript). 

• Excellent communication and stakeholder management skills. 

• Experience with enterprise integrations and cloud technologies. 

• Ability to lead and mentor technical teams. 

• Knowledge of AI and machine learning concepts, with hands-on experience implementing AI-driven solutions within ServiceNow. 

• Familiarity with ServiceNow AI features such as Virtual Agent, Predictive Intelligence, and Natural Language Understanding (NLU). 

• Skill in integrating third-party AI platforms and tools with ServiceNow to enhance automation and decision-making. 

• Ability to leverage AI to optimize workflows, improve incident management, and enhance user experience.  

• A solid understanding of essential AI concepts, including supervised and unsupervised learning, natural language processing, and LLMs.

 

Preferred Qualifications:  

• Bachelor's or higher degree in technology related field.

What’s In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.

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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.  Only electronic job submissions will be considered for employment.  

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.   US Candidates Only: Know Your Rights: Workplace discrimination is illegal

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10 - Officials or Managers (EEO-2 Job Categories-United States of America), IFTECH103.2 - Middle Management Tier II (EEO Job Group), SWP Priority – Ratings - (Strategic Workforce Planning)