Vendor Manager

Role Overview:

• The Vendor Commercial Manager will be responsible for managing the end-to-end acquisition & onboarding process for new vendors. This role requires strong project management, communication, and organizational skills to ensure a smooth and e iciest onboarding experience. The successful candidate will work closely with various departments, including procurement, operations, and finance, to support vendor integration and maintain high standards of vendor performance.

Key Responsibilities:

• Vendor Acquisition: Work with the marketing and performance teams to deliver vendor acquisition campaigns, ensuring to recruit enough vendors to meet company targets.

• Vendor Onboarding: Manage the complete onboarding process for new vendors, including documentation, system setup, training and product listing creation. Ensure vendors have a shipping method setup either self-fulfillment or through company shipping.

• Vendor Activation: Ensure vendors are e actively activated once onboarded by receiving their first order

• Contract negotiation: Own contract negotiation with vendors, negotiate commercial terms to achieve revenue and margin targets, while ensuring brands comply to our operational policies.

• Relationship Building: Develop strong relationships with new vendors to ensure a positive onboarding experience and foster long-term partnerships.

• Process Improvement: Identify opportunities to streamline and improve the onboarding process for greater e iciency and e activeness. Own vendor lifetime value and propose di errant initiatives to improve lifetime value like improving month on month retention of improving average order value.

• Compliance: Ensure all vendors meet company standards and compliance requirements during the onboarding process.

• Training and Support: Provide training and support to new vendors on company systems, processes, and expectation to cut down time to first order.

• Coordination:

Coordinate with internal teams, including marketing, operations, finance, product, supply chain, to facilitate vendor onboarding and integration.

Work within the commercial department with International Sales Manager to ensure alignment on selection mix.

Performance Monitoring: Monitor the performance of newly onboarded vendors to ensure they meet service level agreements (SLAs) and performance metrics.

• Documentation: Maintain accurate and up-to-date records of vendor onboarding activities and documentation.

• Issue Resolution: Address and resolve any issues or challenges that arise during the onboarding process.

• Reporting: Prepare and present reports on vendor onboarding status and performance to senior management.

Key Performance Indicators (KPIs):

Vendor Recruitment:

# of leads

Cost per lead

Vendor Onboarding:

# of live vendors

Average time take to onboard live vendor

Percentage of vendors meeting compliance requirements during onboarding

Training E activeness Assessment of vendor readiness and understanding post-training, vendor assessment test, # of raised tickets post onboarding per vendor

Vendor Activation:

No of transacting vendors

Time to first order,

Number of orders in first 30 days,

No of orders per Merchan per month.

Vendor Retention (first 3 months):

Vendor NPS

Average ticket resolution time

Orders growth,

GMV growth

company Take rate

Vendor retention rate

Discounts to vendor

• Team productivity: Revenue per employee

Qualifications:

• Bachelor’s degree in business administration, Supply Chain Management, or a related field.

• 4+ years of experience in vendor management, onboarding, or a related role.

• Strong project management skills with the ability to manage multiple tasks simultaneously.

• Excellent communication and interpersonal skills.

• Proficiency in Microsoft O ice Suite (Excel, Word, PowerPoint) and experience with vendor management systems.

• Detail-oriented with a strong focus on accuracy and compliance.

• Ability to work e actively in a fast-paced, dynamic environment.

• Strong problem-solving and analytical abilities.

• Experience in the e-commerce industry is preferred.

Preferred Qualifications:

• Experience with process improvement methodologies (e.g., Lean, Six Sigma).

• Certification in supply chain management or related fields.

• Competitive salary and benefits package.

• Opportunities for career growth and development.

• Work in a collaborative and innovative environment.

• Access to company resources and tools.

• Employee discounts and perks.