STAFFVIRTUALClient Success Manager (Remote)
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Client Success Manager (Remote)
Cebu City, Cebu, Philippines
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Job Openings Client Success Manager (Remote)
About the job Client Success Manager (Remote)
Job Title: Client Success Manager
**About the Client:** Our client is a well-established professional IT services organization specializing in Managed Services, Cloud Solutions, and IT project delivery. They focus on enabling modern, future-ready workplaces through innovative cloud and mobility solutions. With decades of industry experience, the company partners with leading global technology providers to deliver scalable, value-driven IT solutions tailored to business needs.
Overview: As a Client Success Manager, you will play a crucial support role collaborating with customers and the Account Managers. Your responsibilities will include handling sales requests, creating and processing IT product and service proposals, updating customer information in the PSA system, ensuring deadlines are met, and engaging in discussions with customers to enhance service delivery.
Responsibilities:
Work directly with Account Managers and customers to address their needs andconcerns.
Manage sales requests and collaborate with Account Managers.
Create and process IT product and service proposals.
Update customer information in the PSA system.
Ensure deadlines are met and deliverables are on time.
Conduct discussions with customers to identify areas for improvement and understandtheir evolving needs.
Qualifications:
2-3 years of experience in supporting customers in the MSP world.
Strong knowledge of computer networking products and services.
Experience with ConnectWise PSA/Manage and ConnectWise CPQ/Sell.
Familiarity with Microsoft NCE, Azure, Fabric and Modern Software offerings.
Some knowledge of MDM.
Ability to juggle multiple tasks under time constraints.
Strong communication skills with the ability to set clear expectations.
Additional Requirements: Proficient in Microsoft Office applications; Willingness to become an expert with ConnectWise solutions.
Schedule: Night Shift (US Hours)
Setup: WFH / Remote
Why Join STAFFVIRTUAL?
Competitive compensation and benefits package
HMO Day 1 + FREE dependent coverage
De minimis and allowances
Attendance bonus
Paid time offs
Company-provided work setup (laptop, monitor, accessories)
Training, career growth, and global exposure
A collaborative and supportive team culture
If you're a motivated, client-focused professional who's ready to grow with a company that values people and performance, we'd love to hear from you. Apply now and join our dynamic team at STAFFVIRTUAL!
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\n\n<p dir=\"ltr\">About the Client:\u200b Our client is a well-established professional IT services organization specializing in Managed Services, Cloud Solutions, and IT project delivery. They focus on enabling modern, future-ready workplaces through innovative cloud and mobility solutions. With decades of industry experience, the company partners with leading global technology providers to deliver scalable, value-driven IT solutions tailored to business needs.\n\n<p dir=\"ltr\">Overview: As a Client Success\u200b Manager, you will play a crucial support role collaborating with customers and the Account\u200b Managers. Your responsibilities will include handling sales requests, creating and processing IT\u200b product and service proposals, updating customer information in the PSA system, ensuring\u200b deadlines are met, and engaging in discussions with customers to enhance service delivery.\n<p dir=\"ltr\">\n<p dir=\"ltr\">Responsibilities:\n- <li dir=\"ltr\"><p dir=\"ltr\">Work directly with Account Managers and customers to address their needs andconcerns.<li dir=\"ltr\"><p dir=\"ltr\">Manage sales requests and collaborate with Account Managers.<li dir=\"ltr\"><p dir=\"ltr\">Create and process IT product and service proposals.<li dir=\"ltr\"><p dir=\"ltr\">Update customer information in the PSA system.<li dir=\"ltr\"><p dir=\"ltr\">Ensure deadlines are met and deliverables are on time.<li dir=\"ltr\"><p dir=\"ltr\">Conduct discussions with customers to identify areas for improvement and understandtheir evolving needs.
- <li dir=\"ltr\"><p dir=\"ltr\">2-3 years of experience in supporting customers in the MSP world.<li dir=\"ltr\"><p dir=\"ltr\">Strong knowledge of computer networking products and services.<li dir=\"ltr\"><p dir=\"ltr\">Experience with ConnectWise PSA/Manage and ConnectWise CPQ/Sell.<li dir=\"ltr\"><p dir=\"ltr\">Familiarity with Microsoft NCE, Azure, Fabric and Modern Software offerings.<li dir=\"ltr\"><p dir=\"ltr\">Some knowledge of MDM.<li dir=\"ltr\"><p dir=\"ltr\">Ability to juggle multiple tasks under time constraints.<li dir=\"ltr\"><p dir=\"ltr\">Strong communication skills with the ability to set clear expectations.<li dir=\"ltr\"><p dir=\"ltr\">Additional Requirements\u200b: Proficient in Microsoft Office applications\u200b; Willingness to become an expert with ConnectWise solutions.
- <li dir=\"ltr\">Competitive compensation and benefits package
- <li dir=\"ltr\"><p dir=\"ltr\">HMO Day 1 + FREE dependent coverage<li dir=\"ltr\"><p dir=\"ltr\">De minimis and allowances<li dir=\"ltr\"><p dir=\"ltr\">Attendance bonus<li dir=\"ltr\"><p dir=\"ltr\">Paid time offs