TaskUsSenior Process Excellence Lead
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
The Senior Process Excellence Lead is a hands-on leader responsible for driving continuous improvement initiatives across the organization. You will use methodologies like Lean and Six Sigma to analyze existing workflows, identify opportunities for enhancement, and lead cross-functional project teams to implement effective solutions. This role is crucial for fostering a culture of continuous improvement, increasing efficiency, reducing costs, and enhancing customer satisfaction.
Key Responsibilities
Lead and manage a portfolio of process improvement projects from ideation through to completion using DMAIC (Define, Measure, Analyze, Improve, Control) and other continuous improvement methodologies.
Collaborate with department heads and subject matter experts to gather data, analyze root causes, and develop actionable project plans.
Facilitate workshops and Kaizen events to map current state processes, identify waste and inefficiencies, and design future state solutions.
Utilize statistical analysis and process mapping tools (e.g., Minitab, Visio) to analyze complex datasets and provide clear, data-driven recommendations.
Develop and maintain dashboards and KPIs to monitor process performance and track the tangible impact of improvement projects.
Prepare and present regular progress reports and business cases to stakeholders and senior management.
Act as a key resource and mentor for continuous improvement, training team members on Lean and Six Sigma principles (e.g., Green Belt or Yellow Belt level).
Champion a culture of operational excellence by promoting a problem-solving mindset and empowering employees to identify and implement improvements in their own work areas.
Assist in developing and implementing a standardized framework for process excellence across the company.
Document new and updated processes, ensuring they are clear, concise, and effectively communicated to all relevant teams.
Qualifications & Skills
Required:
8-12+ years of experience in a dedicated process improvement, operational excellence, or business transformation role.
Lean Six Sigma Black Belt certification is mandatory.
Proven experience successfully leading multiple process improvement projects with measurable results in a complex business environment.
Strong analytical skills with proficiency in data analysis and visualization tools.
Excellent project management, communication, and interpersonal skills, with the ability to engage and influence stakeholders at various levels.
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.