Customer Service Representative with English

Solenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa water markets. Owned by Platinum Equity, the company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, and cleaners and disinfectants, as well as state-of-the-art monitoring and control systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments.  

Headquartered in Wilmington, Delaware, the company has 69 manufacturing facilities strategically located around the globe and employs a team of over 16,100 professionals in 130 countries across six continents. Solenis is a 2025 US Best Managed Company, recognized three years in a row. For more information about Solenis, please visit www.solenis.com. 

Employment Type: Fixed-term (3-month probation + 12-month fixed term)Contract: Contract of Employment (PL: Umowa o Pracę)

Work Mode: Hybrid (office-based 3 days/week, remote 2 days/week )

Office Location: Giełdowa Street 1, Warsaw (near Rondo Daszyńskiego)

Key Responsibilities:

• Receive, enter and manage customer orders from order receipt to shipment of product, including handling returns.

• Respond to routine customer inquiries regarding orders

• Handle incoming phone calls from various stakeholders and resolve inquiries promptly and effectively.

• Track order status, report issues, and coordinate solutions

• Cooperate with our plants in Europe, external warehouses, and logistics provider

• Maintain daily communication with customers, addressing their needs promptly.

• Support transport and logistics optimization projects.

• Proactively resolve customer complaints and provide timely feedback on complaint status.

Requirements:

• University degree (minimum Bachelor’s).

• Some experience in customer service or administrative roles; candidates with internships in logistics are also welcome.

• Fluent in English.

• Strong communication and interpersonal skills, with the ability to work in a multicultural environment.

• High analytical skills and ability to work under pressure.

• Team player with creativity, engagement, and strong multitasking abilities.

• Proficient in Microsoft Word, Excel, and Outlook.

• Knowledge of SAP and Salesforce is an advantage.

What We Offer:

• Hybrid working schedule

• Private medical care by Lux-MED

• Life insurance and Travel insurance

• Employee retirement plan (PPE) after trial period

• Sports card (Multisport) - partially employer-funded

• Employee Assistance Program for Employees and Families

How to ApplyInterested? Send us your CV. We look forward to reviewing your application and will reach out if there’s a match to arrange a brief exploratory call. All candidates must be eligible to work in the EU area.

Solenis is proud to be an employer that gives equal consideration to all candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or disability status.

At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation, comprehensive benefits and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or the field, consider joining our team.

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