Digital Product & Account Manager

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together

SUMMARY

A global healthcare leader dedicated to creating medicines that improve lives. The Digital Product & Account Manager (Contract) will play a pivotal role in supporting the migration and enhancement of two UE brand web properties. This role melds the strategic, customer-centric leadership of a Product Manager with the operational rigor and project management expertise of an Account Manager. The ideal candidate will drive integrated, compliant, and innovative digital experiences, leveraging Adobe AEM and best-in-class web development practices to deliver measurable business and customer outcomes

 PRIMARY DUTIES

• Project Leadership: Provide project management leadership for the website portfolio, including defining, overseeing, and maintaining master project timelines using project management software.
• Product Discovery: Champion continuous product discovery and delivery, validating solutions for value, usability, feasibility, and customer-centricity.
• Launch Readiness: Ensure web launch readiness and support ongoing website launches, maintaining standards for purposeful, relevant, and intuitive experiences.
• Performance Tracking: Track site performance and analytics, providing actionable insights to improve user experience, engagement, and business outcomes.
• Stakeholder Management: Maintain frequent, effective communication with stakeholders, setting expectations, negotiating priorities, and consolidating feedback.
• Risk Mitigation: Proactively identify and resolve risks and issues before they impact business outcomes.
• Accessibility & Compliance: Apply accessibility principles and inclusive design practices while ensuring compliance with internal processes and global digital regulatory requirements (e.g., GDPR, CCPA).

COMPETENCY

• Strategic Leadership: Ability to drive a culture of experimentation, learning, and evidence-based decision-making.
• Operational Excellence: Strong organizational change management and conflict resolution skills.
• Agility: Agile learner with the ability to adapt to new information, changing priorities, and evolving business needs.
• Influence: Demonstrated ability to lead without authority, aligning stakeholders and driving outcomes through influence.
• Collaboration: Experience working effectively with diverse teams, populations, and cultures.

REQUIRED EDUCATION

• Bachelor’s degree in a related field (Marketing, Business, Digital, or similar) or equivalent experience.

 EXPERIENCE

• 5+ years of experience in digital product management, project management, UX testing, digital agency, or similar strategic roles.
• Demonstrable expertise managing digital products and web projects with cross-functional partners, including experience with Adobe AEM, EDS, or similar platforms.
• Experience with website launches, redesigns, and integration of multiple digital properties.

QUALIFICATIONS

• Strong understanding of UX principles, accessibility, and digital design best practices.
• Proven ability to manage multiple projects simultaneously, balancing priorities and deadlines
• Preferred: Experience in pharmaceutical brand launches, operational compliance within the pharma industry, and knowledge of internal content approval processes (MLR review steps).
• Must be legally authorized to be employed in the United States.

PHYSICAL DEMANDS

• Regular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment.
• Regular, repetitive movements such as typing, mouse movements, and scrolling.
• Ability to hear and understand spoken communications in person and via remote tools.
• Ability to see and read computer screens for prolonged periods and adjust focus.

WORK ENVIRONMENT: 2-3 days a week on site at client headquarters.

EXPECTED HOURS OF WORK: 40 hours a week.

TRAVEL: Some travel required (0–10%)

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