TaskUsTrilingual Portuguese, English and Spanish Customer Service Representative
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
Job description:
Join Our #RidiculouslyAmazing Team! Trilingual Customer Support Representative - Portuguese + English + Spanish- Lomas de Angelopolis Puebla.
- Full-time Position
- On-site Role: Based at our modern Site in Fratta Center, Lomas de Angelopolis Puebla.
Are you a dynamic communicator with a passion for customer satisfaction? Do you thrive in a supportive and growth-oriented environment? TaskUs is looking for a talented Trilingual Customer Support Representative Portuguese + English + Spanish to join our team!
Why TaskUs ?
At TaskUs, we're more than just a workplace – we're a community where your passion and drive can truly shine. We believe in fostering an environment where you can grow professionally and personally. If you're ready to build your success story, you belong with us!
As a Customer Support Representative, you will...
- Research and resolve issues reported by the client's end-users via phone.
- Identify opportunities to enhance the customer experience by offering additional solutions or premium services tailored to their needs.
- Ensure that all log-in and passwords (both internal & external) are kept confidential.
- Document all information on customer interaction according to standard operating procedures.
Requirements:
- Conversational Portuguese Level B2
- B2 + English and Spanish
- Must be willing to complete assessments that include a typing test of 25+ wpm.
- Great communication skills, written and orally.
- Demonstrate strong abilities to work independently and as a remote team player.
- Must be adaptable and flexible, demonstrating abilities to work with process and information changes.
- Must be at least 18 years of age.
Nice to Have:
- Experience with customer service via phone, email, and live chat support is preferred but not required
- Experience in customer service, sales, billing, collections, and technical support
TaskUs will provide:
- Full Medical, Dental, Vision, and Life Insurance for you and your dependents above and beyond what is provided by the state
- Paid Birthday Leave
- Paid vacations
- Paid time off
- Food vouchers of 220 MXN weekly
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.