Program Manager

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!

**Your opportunity**

New Relic’s is looking for a Program Manager passionate about providing strategic planning, project management and operational support across our product marketing activities. You will play a meaningful role in bringing this work to life, driving cross-functional collaboration to ensure that strategy, processes, and results support the overarching objectives of our company and product launches, such that they are well executed and delivered to achieve stated goals.

This role requires more than task management or coordinating meetings, we are looking for strategic problem solvers who drive results through executive influence, operational innovation, and change management. They’re self-starters, passionate about empowering teams, and skilled at driving planning, removing roadblocks, acting as the source of truth and pushing work toward positive outcomes, applying just the right amount of process to align with business goals and context.

**What you'll do**

Focused on product marketing, you will drive impact by working directly with leadership and teammates from across marketing and other parts of the organization (Product Marketing, Demand Generation, Content Marketing, Customer Marketing, Creative, Video, Field Marketing, Corporate Communications and Public Relations, Analyst Relations, Social, Enablement, Marketing Ops & Analytics, and Developer Relations), where you will be responsible for leading and tracking all planning, kick-offs, execution, delivery, and reporting related to product launches, as well as supporting other key marketing initiatives.

• Be an active participant in strategic marketing planning sessions to flesh out vital launch briefs, messaging, and marketing program requirements.
• Develop collaborative relationships with other Marketing and Product teams and internal partners, building consensus in a sometimes ambiguous, fast-paced environment.
• Run all execution across the Product Marketing organization via the team’s project management tool, Asana.
• Review programs and project deliverables via briefs and schedule scoping meetings as needed.
• Set up and maintain up-to-date project work plans and editorial calendars, and revise as appropriate to meet changing needs and requirements.
• Identify resources needed and assign individual responsibilities while balancing the workload of the team.
• Handle day-to-day operational aspects of the program and underlying projects, using weekly team meetings to align.
• Work with other Program Directors to update our unified view of the global marketing portfolio of campaigns and programs, and maintain an integrated marketing calendar/roadmap.
• Provide weekly status updates to program and project owners, as well as our execs.
• Effectively apply the PMO team’s methodology and implement project standards.
• Assist in building and/or updating decks as needed to drive exec reviews and status updates.
• Preemptively identify and handle risks, raising issues when needed to remove blockers.
• Ensure project briefs, messaging and other relevant documents, and files are complete, current, and stored appropriately on our Google shared drive.
• Establish and maintain relationships with external contractors/partners/vendors and handle contracts and internal procurement processes.
• Provide project management for other high-priority Marketing projects as needed.
• Support other process improvements associated with integrated planning and execution of programs.

This role requires

• 5+ years of program management experience with integrated marketing work at a SAAS company.
• Strong leadership capabilities to advise on goal setting, developing roadmaps, and resource planning to teams working through sophisticated programs and launches.
• Proven experience establishing relationships, working with, and knowledge of the following department operations and production: Product Marketing, Creative, Video, Demand Generation, Content Marketing, Customer Marketing, Corporate Communications and PR, Social Marketing, and Developer Relations
• Business insight and ability to make good judgments and decisions based on information available.
• Ability to analyze and implement processes and procedures to improve efficiency and effectiveness.
• An entrepreneurial demeanor and self starter with demonstrated ability to achieve bold goals despite opposing priorities.
• Proficient in program management fundamentals — team building, role definition, risk management, work breakdown, project tracking, etc.
• Excellent written and oral communication skills that provide the necessary context, analysis and recommendations to drive action.
• Experience in marketing enterprise technology - Software as a Service - with a B2B focus.
• Experience working with project management tools, particularly Asana.

Bonus points if you have

• Understanding of digital marketing funnel and lead management.
• Understanding of an engineer's role and the developer community.

Please note that visa sponsorship is not available for this position.

#LI-GK1 #LI-Remote

The pay range below represents a reasonable estimate of the salary for the listed position. This role is eligible for a corporate bonus plan. Pay within this range varies by work location and may also depend on job-related factors such as an applicant’s skills, qualifications, and experience.

New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, and mental health benefits, a 401(k) plan and match, flex time-off, 11 paid holidays, volunteer time-off, and other competitive benefits designed to improve the lives of our employees.

Estimated Base Pay Range

$136,000—$170,000 USD

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes. 

If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com.

We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.

Our hiring process

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.

Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics. 

Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy