Program Manager

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

*Multiple openings available*

The Community You Will Join: 

The Roadmap Planning & Program Management team sits at the intersection of strategy and execution with the aim of planning and delivering the company’s priority products while providing executives the visibility and input they require to guide bi-annual releases.

You will be involved in driving impact on the company roadmap and scaling product-focused program management. As our team grows, we are at the heart of the cross-functional collaboration that connects leaders across design, product marketing, engineering, supply, marketing, operations and other teams. Together, we drive the successful delivery of our roadmap while strategically partnering with key stakeholders to shape Airbnb’s future.

The Difference You Will Make:

Program Managers drive key activities across several functions in the organization including design, engineering, product marketing, marketing, operations, and more. It is a highly leveraged role that aims to improve the quality and velocity of work across cross-functional, product development teams by acting as a “force multiplier”. They get things done by bringing clarity out of chaos, diving into the details, and communicating clearly and in a timely manner. They're good at building relationships, motivating others with vision, and persuading with data. Success in this role is defined by your ability to make an impact with your critical thinking, attention to detail, ability to zoom out and see the big picture, and influencing key stakeholders.

A Typical Day: 

• Partners with engineering, product marketing, design, community support, and other cross functional teams to deliver software product programs with the highest quality and on schedule
• Understands dependencies across functions to optimize the overall system and deliver the highest quality offerings at scale 
• World-class communicator that can simplify the complex 
• Anticipates upcoming risks and issues and develops risk mitigation strategies proactively in a fast pace environment
• Brings an experienced product mindset to tie strategy and execution together 
• Develops program plans that are unique to each initiative and require strategic thinking 
• Operates at a variety of altitudes by tailoring communication style and approach 
• Expert collaborator that is able to understand consumer, technology, and design
• Goes beyond status reporting to drive issues to resolution 
• Understands best practices, drives improvements, and focuses on simplification

Your Expertise:

• 13+ years of  experience in a combination of program management, product management, or business operations managing sophisticated software product programs from end to end in a creative-led, fast paced environment
• Strong product and/or technology experience including product management or engineering (software preferred) 
• Demonstrated ability of shipping software products at global scale having overcome a variety of challenges
• Critical thinking skills to develop bespoke program plans that are custom to the needs of the specific program 
• World-class verbal and written communication skills that can simplify complex topics 
• Exceptional influencing and presentation skills 
• Proven ability to build strong relationships and be a trusted agent for change with business leaders (up to the executive level)
• Track record for successfully managing ambitious and operationally complex projects with cross-functional teams across product development, product marketing, design, marketing, and operations 
• Expertise in using program management tools such as Airtable, Asana, Jira, Smartsheets, etc.
• Thrives in ambiguity in a fast-paced, hyper-growth organization

Your Location:

Due to the nature of this position, the successful applicant will need to be based in San Francisco-Bay Area, CA to be able to conduct their work. Currently, employees can not be located in: Alaska, Indiana, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin, Alabama, Mississippi, Oklahoma, Delaware And Rhode Island. This list is continuously being updated, please check back with us if the state you live in is on the exclusion list.  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. 

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

How We'll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.  

Pay Range

$208,000—$260,000 USD