Valor Water AnalyticsAnalyst People Support, Asia
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
Key Responsibilities
Respond to Tier 1 HR inquiries via case management tools, ensuring timely and accurate resolution.
Handle more complex customer queries/requests escalated by Associate Analysts People Support.
Provide guidance on HR policies, procedures, and system navigation to employees and managers.
Promote and educate users on self-service tools and resources.
Serve as a point of contact for escalated or complex inquiries requiring policy interpretation or cross-functional coordination within People Support team.
Collaborate with global and other regional People Services team members to align processes, share best practices, and support global consistency.
Contribute to the creation and maintenance of knowledge articles and standard operating procedures.
Critically evaluate information gathered from multiple sources, reconcile conflicts and research inconsistencies in information before resolving customer queries.
Identify trends in inquiries and recommend process or content improvements.
Support onboarding and training of team members.
Be up to speed on the latest policy, process changes in People Support scope and train the Associate Analysts People Support as applicable
Qualifications
Bachelor’s degree in Human Resources, Business Administration, or related fields.
Minimum 3 years of experience in HR shared services or operations.
Experience with HRIS platforms (i.e. Workday, Success Factors) and case management tools (i.e., ServiceNow, Workday Help). Knowledge in Workday is preferred.
Strong communication, problem-solving, and customer service skills.
English language is required.
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.