Associate Analyst People Support, Asia

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Key Responsibilities 

• Respond to Tier 1 HR inquiries related to policies, procedures, processes, and system navigation in line with SLAs and quality expectations. 

• Strive for swift and effective resolution of inquiries, ensuring that most requests are addressed promptly at first touch by leveraging readily accessible information and guidelines. 

• Guide employees and managers to appropriate self-service tools and resources. 

• Maintain customer contact until request is resolved 

• Escalate complex or unresolved inquiries to relevant next level support as needed. 

• Maintain accurate case documentation and follow standard operating procedures. 

• Collaborate with Global People Services – People Services team members to ensure alignment and consistency. 

• Support knowledge base updates by identifying gaps or outdated content. 

• Participate in team meetings, training, and process improvement initiatives. 

• Share knowledge and best practices within the team.

 

Qualifications 

• Bachelor's degree or equivalent experience in Human Resources or related field.  

• 1-3 years of experience in HR support or customer service preferred. 

• Familiarity with HR technology (i.e. Workday, case management tools) is preferred. 

• Strong interpersonal and communication skills. 

• English language is required.

 

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.