Order Management Analyst

About the Role:

Grade Level (for internal use):

S&P Global Corporate

The Role: Order Management Analyst

The Team: This team is responsible for, focused on the compliance, timeliness and accuracy of processing customer orders, renewals and cancellations. The timeliness and accuracy of orders will ensure revenue recognition accuracy, SOX and business rule compliance and customer delight.

The Impact: This job focused on compliance with timeliness and accuracy in validating and processing customer new and renewal orders and also the cancellations.

The Location: Penang, Malaysia

What's In It For You?: This job allows you to gain order management skills and knowledge of multiple product areas. There are lots of opportunities to grow yourself once you have learnt and mastered your current roles to move up via internal movement to different teams with good compensation packages.

Responsibilities:

Validate and process customer quotes and orders using Salesforce CPQ, ensuring accuracy and compliance with internal policies.
Partner closely with Sales, Finance, Legal, and Enablement teams to support deal execution, contract accuracy, and timely order booking.
Manage and maintain contract documentation and records in accordance with audit and retention requirements.
Verify, create, and maintain customer master data within Salesforce systems.
Coordinate contract review and approval workflows in line with Legal and compliance guidelines.
Ensure invoices are accurately generated, posted, and dispatched to customers within agreed billing timelines.
Monitor order lifecycle from quote-to-cash, proactively identifying and resolving billing, invoicing, and fulfillment issues.
Perform advanced issue analysis and root-cause investigation to resolve complex or escalated order and billing discrepancies.
Support month-end and quarter-end close activities by ensuring orders and invoices are processed accurately and on time.
Contribute to process improvement initiatives to enhance operational efficiency, accuracy, and customer experience.

Qualifications & Skills

Excellent organizational and time-management skills with strong attention to detail.
Ability to interact professionally and effectively with internal stakeholders and external customers.
Proven ability to work under pressure while managing multiple priorities and tight deadlines.
Strong analytical and problem-solving skills with a proactive mindset.
Ability to take initiative, make informed decisions, and work independently with minimal supervision.
Highly organized and capable of prioritizing tasks in a fast-paced environment.
Previous experience with Salesforce (CPQ preferred) or similar SAP/order management systems.
Advanced Microsoft Excel skills, including pivot tables, formulas, and customized reporting.
Excellent written and verbal communication skills.
Strong team player with the ability to collaborate across functions and geographies.
Experience in Sales Operations, Order Management, or Quote-to-Cash processes is preferred but not mandatory.
Ability to document and maintain processes, procedures, and work instructions.
Amenable to working in rotating schedule (EMEA-US hours)

#LI-CBS

What’s In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.

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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.  US Candidates Only: Know Your Rights: Workplace discrimination is illegal

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203 - Entry Professional (EEO Job Group) (inactive), 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP203 - Entry Professional (EEO Job Group)

Details

Location

Penang, Malaysia

Technologies

Excel

About the Role:

Grade Level (for internal use):

S&P Global Corporate

The Role: Order Management Analyst

The Impact: This job focused on compliance with timeliness and accuracy in validating and processing customer new and renewal orders and also the cancellations.

The Location: Penang, Malaysia

Responsibilities:

Validate and process customer quotes and orders using Salesforce CPQ, ensuring accuracy and compliance with internal policies.
Partner closely with Sales, Finance, Legal, and Enablement teams to support deal execution, contract accuracy, and timely order booking.
Manage and maintain contract documentation and records in accordance with audit and retention requirements.
Verify, create, and maintain customer master data within Salesforce systems.
Coordinate contract review and approval workflows in line with Legal and compliance guidelines.
Ensure invoices are accurately generated, posted, and dispatched to customers within agreed billing timelines.
Monitor order lifecycle from quote-to-cash, proactively identifying and resolving billing, invoicing, and fulfillment issues.
Perform advanced issue analysis and root-cause investigation to resolve complex or escalated order and billing discrepancies.
Support month-end and quarter-end close activities by ensuring orders and invoices are processed accurately and on time.
Contribute to process improvement initiatives to enhance operational efficiency, accuracy, and customer experience.

Qualifications & Skills

Excellent organizational and time-management skills with strong attention to detail.
Ability to interact professionally and effectively with internal stakeholders and external customers.
Proven ability to work under pressure while managing multiple priorities and tight deadlines.
Strong analytical and problem-solving skills with a proactive mindset.
Ability to take initiative, make informed decisions, and work independently with minimal supervision.
Highly organized and capable of prioritizing tasks in a fast-paced environment.
Previous experience with Salesforce (CPQ preferred) or similar SAP/order management systems.
Advanced Microsoft Excel skills, including pivot tables, formulas, and customized reporting.
Excellent written and verbal communication skills.
Strong team player with the ability to collaborate across functions and geographies.
Experience in Sales Operations, Order Management, or Quote-to-Cash processes is preferred but not mandatory.
Ability to document and maintain processes, procedures, and work instructions.
Amenable to working in rotating schedule (EMEA-US hours)

#LI-CBS

What’s In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

Our Values:Integrity, Discovery, Partnership

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

Recruitment Fraud Alert:

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Equal Opportunity Employer

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203 - Entry Professional (EEO Job Group) (inactive), 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP203 - Entry Professional (EEO Job Group)