Senior Employee Experience Specialist

The mission:

Design, lead, and scale the employee experience across the entire employee lifecycle in a fast-growing organization, ensuring consistent, human-centered onboarding, engagement, and offboarding processes aligned with company culture and business objectives.

This role is the end-to-end owner of the employee experience, with a high level of autonomy, strong prioritization judgment, and the ability to transform feedback and data into scalable programs.

The expected outcome:

Onboarding & Employee Lifecycle

• Own the end-to-end onboarding process (pre-boarding, First day, 30/60/90).
• Design scalable onboarding experiences to support accelerated growth.
• Coordinate welcome kits, materials, communications, and first day experience.
• Identify friction points throughout the employee lifecycle and propose continuous improvements.
• Organizing and coordinating semestral performance reviews aimed at helping our team members grow professionally and personally

Offboarding

• Own the employee exit experience.
• Conduct exit interviews (voluntary and involuntary, when applicable).
• Analyze patterns, root causes, and attrition trends.
• Coordinate exit communications (messaging, closures, internal employer branding).
• Partner with People Ops & Payroll to ensure a smooth transition, without executing operational tasks (equipment, access, payments).
• Present insights and actionable recommendations to the People Ops Manager and leadership.

Policies and Internal Communication

• Design, update, and communicate key internal policies.
• Ensure clarity, consistency, and proper adoption of policies.
• Lead internal communication initiatives related to People topics.
• Keep documentation updated and accessible in the HRIS and internal tools.

Perks, Benefits, and Events

• Define and manage the perks and benefits catalog.
• Lead the organization of internal events and celebrations.
• Manage recognition and anniversary programs.
• Execute People team purchases within the assigned budget.
• Manage vendors and optimize costs and experience.

HR Processes & Systems

• Document processes and create standards to scale People Ops.
• Identify opportunities for automation and efficiency.

Employee Engagement

• Design and lead the Employee Experience strategy aligned with company culture and growth stage.
• Lead eNPS and engagement surveys, analyze results, and coordinate action plans.
• Ensure a consistent experience for both payroll employees and contractors.

Requirements

• 5 years of experience in People Operations, HR Business Partner, or similar roles.
• Experience in startups or high-growth companies.
• Experience leading onboarding, engagement, and offboarding processes.
• Knowledge and Skills
• Strong knowledge of the full employee lifecycle.
• High level of organization, execution, and prioritization skills.
• Excellent communication and active listening skills.
• Structured thinking and solution-oriented mindset.
• Nice to Have: Experience with HRIS tools (Lattice, HiBob,), advanced English.

**What we can offer:**

• Being part of a multicultural, highly driven team of professionals
• 20 vacation days / year + 75% holiday bonus (Prima Vacacional)
• 1 month (proportional) of Christmas bonus (Aguinaldo)
• Food vouchers
• Health & Life insurance
• Competitive salary