Employee Experience Specialist

About Zowie:

At Zowie, we’re revolutionizing how businesses interact with their customers. We’re creating a future where AI Agents handle 100% of customer interactions - delivering instant, personalized, and exceptional experiences.

We believe AI Agents represent the next major technological shift, and Zowie is positioned to lead the charge. Leading consumer brands like Costco, DocMorris, Monos, Decathlon, InPost already trust our AI Agents to be on the front line of their customer care efforts, handling millions of conversations monthly.

Solving problems at this scale takes focus, ownership, and sustained effort from the team. We believe that kind of work deserves an exceptional environment - one that supports people, removes friction, and reinforces what matters. That’s why we’re now looking for a proactive, organized, and empathetic Employee Experience Specialist.

About the role:

This role is for someone who genuinely cares about how work feels day-to-day and is driven to make it better. You notice friction before others do. You get energy from creating environments where people feel connected, supported, and proud of where they work. You want to shape the employee experience end‑to‑end: from a new hire’s first day, through how teams collaborate, to how we celebrate wins. You’re hands‑on, proactive, and comfortable owning outcomes - not just specific tasks, or projects.

For the right person, this is a chance to have hugely visible, meaningful impact on how Zowie works as we scale. You’ll help the team jell, turn our values into lived experiences and ensure our culture stays strong, human, and intentional as the company grows.

What you'll do:

• Design and run initiatives that strengthen connection, belonging, and atmosphere across the company — from team events to recognition programs.

• Own and continuously improve onboarding, ensuring new joiners feel welcomed, integrated, and productive quickly.

• Run people growth and retention initiatives, including performance review cycles and learning programs.

• Own and administer Zowie’s HRIS and benefits, ensuring a smooth and reliable employee experience.

• Ensure Zowie’s offices are welcoming, functional, and thoughtfully arranged spaces where people genuinely enjoy working.

• Proactively identify gaps in the employee experience and turn insights into visible improvements.

Ideally you’ll bring with you:

• High empathy and curiosity about others - you genuinely want to understand people’s needs and help them succeed.

• Strong event‑organizing instincts and a natural host mindset - you enjoy bringing people together and making things run smoothly.

• A proactive and relentlessly organized way of working; you spot what needs doing and get it done.

• A positive presence: open, candid, easy to work with, and someone people naturally gravitate toward.

• Fluency in Polish & English, with the confidence to communicate clearly across the company.

It’ll be awesome if you also have:

• Hands-on experience building and running onboarding programs that help new joiners ramp up quickly and feel part of the team.

• Experience owning or coordinating HR-related projects.

• An intuition around what actually drives engagement, satisfaction, and motivation at work.

• An ability to handle challenging interpersonal situations with empathy, discretion, and good judgment.

AI-native culture:

Our team embraces AI as a fundamental part of how we work - not just for speed, but for creativity, documentation, and scale. We’re looking for people who are excited to develop within this space and contribute to such culture by bringing ideas to the table, and continuously evolving their approach to leverage emerging tools.