Weekday (YC W21)Project Manager - AI
This role is for one of the Weekday's clients
Min Experience: 5 years
Location: Bengaluru
JobType: full-time
We are looking for a seasoned AI Project Manager to lead end-to-end delivery of technology and CRM-driven projects across multiple clients. This role requires strong ownership, client-facing maturity, and the ability to bridge business requirements with modern SaaS and AI-enabled solutions.
Key Responsibilities
- Own and manage end-to-end delivery of CRM and AI-enabled platform implementation projects for multiple clients.
- Understand client business objectives and ensure technology solutions meet functional and operational expectations.
- Lead project planning, execution, and coordination to deliver within defined scope, budget, and timelines.
- Create and maintain key project documentation including BRD, SOW, project plans, schedules, and resource allocation.
- Track project milestones, deliverables, and dependencies to ensure timely execution.
- Identify project risks, issues, and dependencies; proactively mitigate and escalate to stakeholders when required.
- Conduct regular project reviews to ensure quality, consistency, and adherence to delivery standards.
- Ensure compliance with defined project management methodologies, processes, and quality frameworks.
- Act as the primary point of contact for clients, providing regular updates, progress reports, and follow-ups.
- Collaborate closely with cross-functional technical and non-technical teams to ensure smooth execution.
- Translate client requirements into clear, actionable inputs for engineering and product teams.
- Demonstrate high ownership and proactive communication, positioning yourself as a trusted advisor to clients.
- Stay current with AI, automation, and modern SaaS trends and contribute to solution discussions at a conceptual level.
Required Qualifications & Experience
- 5–8 years of experience managing CRM, ticketing, or SaaS platform implementation projects.
- Bachelor’s degree in Engineering (B.E./B.Tech.), preferably in Computer Science or a related discipline.
- Experience delivering software implementations in B2B/B2C SaaS, consulting, or IT services environments.
- Strong techno-functional understanding of APIs, integrations, and enterprise software platforms.
- Hands-on experience with project tracking and issue management tools such as Jira.
- Familiarity with AI, automation, and digital transformation initiatives is required.
- Project management certifications (PMP, CSM, PRINCE2) are preferred.
Key Skills & Competencies
Project Management & DeliveryProject Planning & EstimationRisk & Issue ManagementClient & Stakeholder ManagementCRM & SaaS ImplementationsAI & Automation AwarenessCross-functional Team CoordinationDocumentation & Process Orientation