Veradigm®Associate Support Consultant
Every day, thousands of medical practices use the Practice Fusion EHR platform to lower the cost of healthcare for everyone and save patient lives. As a Customer Service Representative, you will respond to incoming calls, emails and chats from our everyday users - doctors. You will use creative problem-solving skills in a fast-paced call center environment and provide excellent customer service to ensure our doctors utilize our platform effectively.
- Provide live chat, email and phone service to Practice Fusion’s EHR community
- Be the platform expert and educate doctors and their staff on the functionality and use of the Practice Fusion EHR
- Maintain high levels of customer satisfaction by providing fast and accurate responses
- Be a champion of change management with both internal and external customers
- Document and manage customer interactions in our Salesforce CRM system
- Support leadership and actively contribute to key business initiatives
- Be an ambassador for culture and company; driven to create promoters and evangelists for Practice Fusion
- Identify trends and offer feedback to improve systems and processes to enhance customer satisfaction and engagement with our platform
Academic and professional qualifications:
- Bachelor's Degree preferred
Experience:
- Previous customer service experience
- Creative and effective problem-solving skills
- Excellent written and verbal communication skills
- Friendly, patient and professional phone demeanor
- Dependable with the ability to work in a fast-paced environment
Requirements:
- Capable of working in a remote setting currently
- Can work 11:00am - 8:00pm EST
Compensation Range:
$41,006-$54,334
Enhancing Lives and Building Careers
Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work and to further their professional development. Together, we are In the Network. Interested in learning more?
Take a look at our Culture, Benefits, Early Talent Program, and Additional Openings.
We strongly advocate that our associates receive all CDC recommended vaccinations in prevention of COVID-19.
Visa Sponsorship is not offered for this position.
At Veradigm, our greatest strength comes from bringing together talented people with diverse perspectives to support the needs of healthcare providers, life science companies, health plans, and the patients they serve. The Veradigm Network is a dynamic, open community of solutions, external partners, and cutting-edge artificial intelligence technologies that provide advanced insights, technology, and data-driven solutions. Veradigm offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.
Veradigm’s policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Veradigm must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire. Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.
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