PerkinElmerCustomer Operations Specialist, French speaker
When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.
Job Title
Customer Operations Specialist, French speaker
Location(s)
Krakow
Job Description
We’re looking for a Customer Operations Specialist to join our OneSource team in Krakow.
More information about:
PerkinElmer and our business: PerkinElmer | Science with Purpose
OneSource services: OneSource Laboratory Solutions | PerkinElmer
Key Responsibilities
Customer Inquiry Management
Act as the first point of contact for customer inquiries via email, web portal, or phone.
Identify the request, provide accurate information, create Work Orders, or direct customers to the appropriate internal teams.
Support on‑site teams and route product sales inquiries to the correct sales or service lead.
Refer and escalate cases to internal experts as needed to ensure quick and effective resolution.
Service Scheduling & Processing
Process and schedule service requests according to SLAs and customer Statements of Work.
Verify equipment coverage, determine billable events, and obtain purchase orders when required.
Schedule entitlements (PM, CAL, OQ, PQ, validations) 60–90 days in advance with PerkinElmer engineers or external providers (OEM/TPV/ISP).
Track service events to completion and confirm customer satisfaction.
Record all service details in SAP, ServiceMax, or customer systems and accurately enter data from Field Service Reports.
Maintain and update customer and equipment data (new assets, removals, entitlement changes).
Communication
Build strong rapport with technically oriented stakeholders.
Share program updates with service providers to support timely service delivery.
Communicate regularly with the Customer Account Coordinator to resolve open issues.
Ensure all customer commitments are met and assist with troubleshooting discussions in a professional, diplomatic manner.
Requirements
Bachelor’s degree or 1–3+ years of experience in a customer service environment.
Strong organizational and time‑management skills; able to work independently and in teams.
High commitment to customer satisfaction and a proactive “bias for action.”
Excellent verbal and written communication skills.
Proficiency in Microsoft Office; experience with SAP is a plus.
Fluency in English and French.
Solid skills in Excel, Outlook, and Word.
What we offer:
Private healthcare including dental care
Life and long-term disability insurance,
MyBenefit Cafeteria system,
Multisport Card,
Social Fund Subsidies,
Home Office allowance,
Tuition reimbursement,
Referral awards,
Internal career development opportunities in multiple business areas,
Day off to celebrate your birthday, and up to 3 additional days of vacation by length of service in the company.
Join our Team!
We are strongly committed to the development of your career and giving you opportunities to learn and grow.
We make a difference for you while you make a difference in the world!