Member of Service Enablement, Global Markets

At Anchorage Digital, we are building the world’s most advanced digital asset platform for institutions to participate in crypto.

Anchorage Digital is a crypto platform that enables institutions to participate in digital assets through custody, staking, trading, governance, settlement, and the industry's leading security infrastructure. Home to Anchorage Digital Bank N.A., the first federally chartered crypto bank in the U.S., Anchorage Digital also serves institutions through Anchorage Digital Singapore, Porto by Anchorage Digital, and other offerings.

The company is funded by leading institutions including Andreessen Horowitz, GIC, Goldman Sachs, KKR, and Visa, with its Series D valuation over $3 billion. Founded in 2017 in San Francisco, California, Anchorage Digital has offices in New York, New York; Porto, Portugal; Singapore; and Sioux Falls, South Dakota. Learn more at anchorage.com, on X @Anchorage, and on LinkedIn. 

The Service Enablement team supports Anchorage in its mission to be the foundation upon which value is stored and moves safely in the new global economy so that innovation can grow without bounds. The role will support the Service Enablement lead in assisting business heads/project sponsors, and product/engineering teams in delivering on cross-functional, large-scale change initiatives such as business line launches and legal entity stand-up. Service Enablement applies flexible principles of streamlined implementation strategy to large change initiatives, analyzing and incorporating legal, compliance, risk, finance, and operational requirements into strategic initiatives across the company. The role will support the development of project plans, status reporting, process design, testing and procedure documentation, and more to support these goals.

The Member of Service Enablement, Global Markets, will specifically focus on Anchorage’s thriving global markets business - Anchorage Digital Prime. The role will support the ongoing maturation and scale of end-to-end processes that support existing trading business lines, as well as the development of processes across Anchorage’s internal teams to support the launch of new global markets products. The role will partner with teams spanning Sales, Trading, Onboarding, Client Experience and Operations, Compliance, Legal, Accounting, Market Risk, etc., analyzing and defining required staffing, process, and technical roadmaps in furtherance of continued business growth and sustainability. The role will also help support exploration into new licensure, such as CFTC swap dealer, FCM, etc.

Technical Skills:

• Demonstrate expertise in how trading businesses operate across internal teams and control functions, as well as the regulatory frameworks in which they may operate.
• Understand product and technical requirements to determine downstream impacts of suggested technical solutions
• Build test plans, outline procedural requirements, monitor launch readiness to ensure safe and sustainable launches in line with audit, regulatory, and other requirements

Complexity and Impact of Work:

• Understand project sponsor goals to determine required stakeholders and workstreams; dig into go-to-market and product, design, and engineering timelines to incorporate compliance, legal, risk, finance, and operational workstream deliverables into a program-wide project plan (capable of breaking down large projects into smaller tasks)
• Identify and manage dependencies to ensure awareness around impact; mitigate issues that arise from these dependencies with stakeholder engagement and problem solving (analyze trade-offs, recommend and justify priorities, etc.)

Organizational Knowledge:

• Understand the long-term support model for the project/launch to ensure proper engagement with the teams that will support the model going forward (e.g., Operations, Legal, Compliance, Finance, etc.); work with these teams to ensure well-controlled models are designed at launch, and define required ongoing enhancements to support continued growth/scale over time
• Do not hoard information or become single point of failure; ensure proper knowledge-sharing and cross-functional understanding to ensure the goal of one area does not put another at risk

Communication and Influence:

• Listen to project team members to identify and quickly remediate emerging risks; ability to push back and challenge others while understanding underlying needs, motivations, emotions, or concerns
• Effectively communicate project status, roadblocks, impacts and required decision-making to stakeholders; adjust communication to ensure maximum impact and effectiveness based on audience

You may be a fit for this role if you have:

• Experience working in or alongside trading businesses, with an understanding of related operational and financial models and regulatory requirements.
• Great organizational skills, written and verbal communication skills, and ability to tailor messaging to audiences, as appropriate
• A curious mind that seeks to understand underlying business goals and technical solutions, and can use this understanding to analyze broader touchpoints and required impact analyses across divisions
• Collaborative and understanding work style, to ensure proper engagement with teams of different backgrounds and priorities
• Demonstrated problem solving skills and agility, to identify emerging risks quickly, brainstorm solutions, and pivot when goals change
• Discipline around documentation and development of sustainable models

Although not a requirement, bonus points if:

• You have direct experience in project and/or product management or consulting
• You were emotionally moved by the soundtrack to Hamilton, which chronicles the founding of a new financial system. :)

About Anchorage Digital: Who we are

The Anchorage Village, what we call our team, brings together the brightest minds from platform security, financial services, and distributed ledger technology to provide the building blocks that empower institutions to safely participate in  the evolving digital asset ecosystem. As a diverse team of more than 600 members, we are united in one common goal: building the future of finance by providing the foundation upon which value moves safely in the new global economy. 

Anchorage Digital is committed to being a welcoming and inclusive workplace for everyone, and we are intentional about making sure people feel respected, supported, and connected at work—regardless of who you are or where you come from. We value and celebrate our differences and we believe being open about who we are allows us to do the best work of our lives.

Anchorage Digital is an Equal Opportunity Employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. Anchorage Digital considers qualified applicants regardless of criminal histories, consistent with other legal requirements. “Anchorage Digital” refers to services that are offered either through Anchorage Digital Bank National Association, an OCC-chartered national trust bank, or Anchorage Lending CA, LLC a finance lender licensed by the California Department of Financial Protection and Innovation, License No. 60DBO-11976, or Anchorage Digital Singapore Pte Ltd, a Singapore private limited company, all wholly-owned subsidiaries of Anchor Labs, Inc., a Delaware corporation.

Protecting your privacy rights is important to Anchorage Digital, and we work to maintain the trust and confidence of our clients when handling personal or financial information. Please see our privacy policy notices here.