Member of Product, Client Solutions & Enablement

At Anchorage Digital, we are building the world’s most advanced digital asset platform for institutions to participate in crypto.

Anchorage Digital is a crypto platform that enables institutions to participate in digital assets through custody, staking, trading, governance, settlement, and the industry's leading security infrastructure. Home to Anchorage Digital Bank N.A., the first federally chartered crypto bank in the U.S., Anchorage Digital also serves institutions through Anchorage Digital Singapore, Porto by Anchorage Digital, and other offerings.

The company is funded by leading institutions including Andreessen Horowitz, GIC, Goldman Sachs, KKR, and Visa, with its Series D valuation over $3 billion. Founded in 2017 in San Francisco, California, Anchorage Digital has offices in New York, New York; Porto, Portugal; Singapore; and Sioux Falls, South Dakota. Learn more at anchorage.com, on X @Anchorage, and on LinkedIn. 

As a key member of the Product team, this role will drive the adoption and successful integration of Anchorage Digital's platform by our API clients and partners. You will be responsible for building Anchorage’s Solutions Engineering & Developer Experience practice as we expand our API suite to cover new and existing products. Beyond direct client engagement, your contributions will be integral to how Product operates, ensuring high API deployment quality and enhancing the overall Product Experience by serving as the internal advocate for our clients.

This role blends technical expertise, client communication, and a deep understanding of customer use cases to ensure clients quickly maximize the value of our platform. You will contribute to the growth and scalability of Anchorage's businesses. This involves creating elegant implementation experiences from pre-sales through post-go-live, which will streamline customer implementations. You will also influence API product strategy by gathering client feedback and identifying opportunities to both enhance and add to our offerings, enabling more automated and scalable use cases for our clients. This role is crucial for fostering strong client relationships, driving product adoption, and ultimately contributing to Anchorage Digital's continued growth.

Your primary mandate is to streamline the path from prospect to live client ensuring clients can integrate quickly, autonomously, and successfully.

Lead Technical Implementation Design: You will partner with your Customer Solutions & Enablement colleagues to provide technical testing and implementation guidance from pre-sales through post-go-live. For both direct and third-party integrations you will help manage the integration journey to ensure clients hit their go-live targets with the "best implementation" for their specific goals.

Build the "Developer Experience" (DevEx): You will refine our developer portal to serve as an education and validation tool that incentivizes self-service. This includes authoring high-quality documentation, tutorials, and scripts to simplify complex concepts. You will create Postman collections that reflect the implementation patterns and API workflows most commonly used by our clients, drawing on your understanding of their needs.

Smart Triage & Support: Tool the team for quicker diagnosis and response to technical implementation issues. You will drive initiatives to shorten resolution time by documenting common issues and implementing "smart triage" automation to resolve routine inquiries without human intervention.

Below, we define our Factors of Growth & Impact to help Anchorage Villagers measure their impact and articulate feedback, coaching, and the rich learning that happens while exploring, developing, and mastering capabilities within and beyond the Member of Client Solutions & Enablement on the Product Team:

Technical Skills:

• API Mastery: Demonstrate comprehensive knowledge of Anchorage Digital’s product suite and API capabilities to support a wide range of use cases. You will develop a distinct "identity" and "taste" for our APIs to ensure they are unique and competitive.
• Testing & Validation: You will explore and implement test harnesses for off-chain flow validation, allowing clients to test integrations without immediate manual support. This includes maintaining robust Postman collections for client use.
• Proactive Monitoring: Instead of reacting to tickets, you will implement API monitoring at the endpoint and workflow level to catch UX inefficiencies before they impact the client.
• Architecture & Design: You must be capable of designing tailored architectures and "flow-of-funds" diagrams to support the sales process and ensure feasible technical design.
• Champion API Parity: You will proactively identify gaps where API functionality lags behind UI capabilities and work with Product to drive parity, ensuring our APIs function with the same logic and fidelity as our user interfaces.
• Drive Growth via Analytics: You will utilize Monthly Active Users (MAUs) and other analytics to surface trends where clients are underutilizing the platform, equipping Relationship Managers with actionable insights to expand client usage.
• Organizational Knowledge Scaling: You will prevent knowledge silos by sharing best practices, insights, and integration patterns across the organization. You will mentor team members to elevate the technical competency of the entire group.
• Cross-Functional Influence: You will work across team boundaries, using data-driven arguments to shape technical and business decisions and influence the product roadmap.

Complexity and Impact of Work:

• You will elevate Anchorage's API platform by defining standards, driving consistency across products, and serving as the voice of the client to continuously improve our developer experience.
• Voice of the Client: You will act as the internal advocate for the client, proactively gathering feedback to identify areas for improvement in our products and services.
• Define API Standards and Best Practices: You will establish and codify the design principles, conventions, and quality standards that define Anchorage's API identity, ensuring our platform reflects a consistent, world-class developer experience.
• Drive Cross-Product API Cohesion: You will collaborate across product verticals to identify inconsistencies and champion improvements that bring APIs to parity, ensuring clients experience seamless integration regardless of which Anchorage services they use.
• Establish Robust Pre-Release Testing: You will work with Engineering to implement comprehensive testing frameworks and release validation processes that prevent regressions and ensure API reliability before new features reach production.
• You will elevate Anchorage's API platform by defining standards, driving consistency across products, and serving as the voice of the client to continuously improve our developer experience.
• Voice of the Client: You will act as the internal advocate for the client, proactively gathering feedback to identify areas for improvement in our products and services.
• Define API Standards and Best Practices: You will establish and codify the design principles, conventions, and quality standards that define Anchorage's API identity, ensuring our platform reflects a consistent, world-class developer experience.
• Drive Cross-Product API Cohesion: You will collaborate across product verticals to identify inconsistencies and champion improvements that bring APIs to parity, ensuring clients experience seamless integration regardless of which Anchorage services they use.
• Establish Robust Pre-Release Testing: You will work with Engineering to implement comprehensive testing frameworks and release validation processes that prevent regressions and ensure API reliability before new features reach production.

Organizational Knowledge:

• Develop and maintain a deep understanding of Anchorage's business model, strategy, and organizational priorities.
• Collaborate with stakeholders across the organization to build relationships and drive product initiatives.
• Define and align team goals with Anchorage's top-level strategy and objectives.
• Works towards influencing broader organizational strategy through product expertise.

Communication and Influence:

• Crosses direct team and service boundaries to solve problems, including reviewing specs published by other teams, and participating in technical and business discussions.
• Uses compelling arguments and data to convey insights, recommendations, conclusions, and ideas on how to improve the team.
• Effectively communicates complex technical information to both technical and non-technical audiences, tailoring communication style to ensure clarity and understanding.

You may be a fit for this role if you have:

• You have 2-5 years experience supporting client system design in a Consulting, Solutions Engineering, or Developer Experience capacity
• You have 1-3 years experience building, designing, or implementing APIs
• You have a background in engineering, equipping you with the acumen to effectively collaborate with technical teams to solve problems.
• You are autonomous, with the ability to make informed decisions that align with our strategic goals.
• You are deeply invested in optimizing the end-user experience and leveraging it to create business value.
• You have excellent verbal and written communication skills.
• Self-describe as some combination of the following: creative, humble, ambitious, detail oriented, hard working, trustworthy, eager to learn, methodical, action oriented, and tenacious.

Although not a requirement, bonus points if:

• You have prior experience with API testing or basic scripting.
• You've contributed to technical documentation or client-facing enablement materials.
• You've led client solution design sessions and have experience driving these to completion across internal and external team stakeholders.
• You were emotionally moved by the soundtrack to Hamilton, which chronicles the founding of a new financial system. :)

About Anchorage Digital: Who we are

The Anchorage Village, what we call our team, brings together the brightest minds from platform security, financial services, and distributed ledger technology to provide the building blocks that empower institutions to safely participate in  the evolving digital asset ecosystem. As a diverse team of more than 600 members, we are united in one common goal: building the future of finance by providing the foundation upon which value moves safely in the new global economy. 

Anchorage Digital is committed to being a welcoming and inclusive workplace for everyone, and we are intentional about making sure people feel respected, supported, and connected at work—regardless of who you are or where you come from. We value and celebrate our differences and we believe being open about who we are allows us to do the best work of our lives.

Anchorage Digital is an Equal Opportunity Employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. Anchorage Digital considers qualified applicants regardless of criminal histories, consistent with other legal requirements. “Anchorage Digital” refers to services that are offered either through Anchorage Digital Bank National Association, an OCC-chartered national trust bank, or Anchorage Lending CA, LLC a finance lender licensed by the California Department of Financial Protection and Innovation, License No. 60DBO-11976, or Anchorage Digital Singapore Pte Ltd, a Singapore private limited company, all wholly-owned subsidiaries of Anchor Labs, Inc., a Delaware corporation.

Protecting your privacy rights is important to Anchorage Digital, and we work to maintain the trust and confidence of our clients when handling personal or financial information. Please see our privacy policy notices here.