Senior Customer Marketing Manager

About Us:

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.

This role is open to candidates based in or near Austin, TX. Our Austin office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake. At LogicMonitor, we hire within our Centers of Energy—vibrant locations where our teams connect, collaborate, and innovate.

To learn more about life at LogicMonitor, check out our Careers Page.

What You'll Do:

LM Envision, LogicMonitor's leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation. 

Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row! 

We are seeking a Senior Customer Marketing Manager to champion our customer-obsessed culture by infusing the voice of the customer across every stage of the lifecycle. In this high-impact role, you’ll lead programs that drive adoption, retention, loyalty, growth, and community engagement—while partnering closely with Customer Success, Sales, Enablement, Community, Product Marketing, and the broader Marketing team.

You will own our customer advocacy program (Inner Circle), manage our customer stories strategy, and scale engagement through a thriving advocacy community. This role is ideal for someone who thrives in a fast-paced, cross-functional environment, and is passionate about building authentic, scalable relationships with customers. If you’re a strategic doer with a strong grasp of customer reference and advocacy programs, this is your opportunity to make your mark and elevate customer voices at LogicMonitor.

**Here's a closer look at this key role:**

• Customer Advocacy & Reference Program Leadership

  • Evolve LogicMonitor’s global advocacy program, Inner Circle, into an enterprise-class initiative by scaling platform operations to support global growth.
  • Advise and manage backend platform functions in partnership with Salesforce and Influitive admin teams to ensure operational efficiency.
  • Lead and manage both the internal and external advocacy experience, delivering a seamless and engaging journey for customers.
  • Oversee the Customer Stories & References program, delivering impactful experiences that provide value to customers and amplify LogicMonitor’s brand.
  • Collaborate with Community, Customer Success, and Sales teams to build a consistent pipeline of customers for reference activities and content creation.
  • Bring customer stories to life through creative execution, integrating final assets into web, digital, and brand experiences that showcase LogicMonitor’s innovation.

  Customer Campaigns & Communications

  • Partner with Growth Marketing and Product Marketing teams to develop end-to-end, multi-channel customer campaigns that drive ARR growth through adoption and expansion.
  • Create and execute lifecycle messaging strategies that expand LogicMonitor’s footprint within existing accounts.
  • Identify opportunities to engage customers at key moments in their journey to improve NPS, reduce churn, and increase overall sentiment.

  Marketing Program Execution & Measurement

  • Execute high-impact marketing programs that support adoption, retention, pipeline acceleration, and account expansion.
  • Measure program effectiveness, report on key metrics, and continuously optimize customer marketing efforts to align with industry best practices.

  Executive Engagement & Cross-Functional Collaboration

  • Collaborate with team members to develop and manage executive-level programs that foster relationships with CIOs and support strategic content initiatives.
  • Communicate program progress, key results, and budget updates with cross-functional stakeholders and executive leadership.

What You'll Need:

• Bachelor’s degree required.
• 8+ years of marketing experience, with a focus on customer marketing programs and events.
• Team management experience.
• Positive attitude and a strong passion for serving and understanding customer needs.
• Proven ability to build relationships across Customer Success, Community, Enablement, Sales, Corporate Communications, Demand Generation, Creative Services, and Product Marketing teams.
• Familiarity with marketing and sales automation tools.
• Strong project management skills, with attention to detail and a drive to meet or exceed deadlines.
• Self-motivated, innovative, collaborative, creative, and analytical.
• Willingness to travel as needed for customer events, internal meetings, and conferences.

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Anticipated Application Close Date: 07/21/2025

**LogicMonitor is an Equal Opportunity Employer**At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We’re committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best.

For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don’t just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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LogicMonitor is dedicated to fostering a culture of transparency and fairness, including our commitment to pay transparency. We provide the base salary ranges for all positions posted within the United States. 

Compensation packages at LogicMonitor for eligible roles include base salary, a variable plan depending on role, along with comprehensive benefits. The range displayed on each job posting reflects the minimum and maximum base salary target for new hires in the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. LogicMonitor employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. As part of our holistic compensation philosophy, your package will also include, but is not limited to: Comprehensive health, dental and vision coverage, generous parental leave policies, access to our Employee Assistance Program and various Wellness programs, a 401K with company matching, a learning and development stipend, and an unlimited vacation policy. For more information on our benefits, see our careers page.

The Base Salary range for this role is:

$124,950—$174,688 USD

Our goal is to ensure an accessible and inclusive experience for every candidate.

If you need a reasonable accommodation during the application or interview process under applicable local law, please submit a request via this Accommodation Request Form.

Know your rights: workplace discrimination is illegal. Please click here to review LogicMonitor’s U.S. Pay Transparency Nondiscrimination Provision.