Senior Customer Content Marketer

The Stories team is a small but mighty facet of our Brand team that works on all flavors of storytelling — from content marketing to editorial, social media and more.

We’re seeking a skilled customer storyteller to help us showcase how our customers achieve success with our products and the impacts they’re having in the world. You'll work cross-functionally to develop compelling customer narratives, produce customer-focused multimedia projects, and bring the voice of the customer into campaigns and initiatives across Marketing.

Here are some things you’ll do on the job:

• Partner with Relationship Management and Sales to identify and cultivate relationships with customers who align with GTM priorities.
• Drive the creation of thoughtful and dynamic case studies, blog posts, and video testimonials that bring customer stories to life across multiple channels in both substantial and subtle ways.
• Collaborate with our Organic and Paid Social Teams to build social storytelling that heroes the customer, such as UGC, video programs, and more.
• Work across Marketing to develop strategic campaigns that leverage customer advocacy to demonstrate product value and/or enhance market credibility.
• Establish and maintain an efficient process for continuously sourcing, producing, and promoting customer stories that aligns with our broader marketing objectives.

You should:

• 7+ years of B2B marketing experience combining storytelling + customer focus (e.g., content marketing, storytelling, customer marketing, advocacy programs, etc.)
• Strong interviewing and research skills with a penchant for extracting meaningful insights and crafting them into meaningful narratives
• Top-notch writing skills
• Well-honed project management skills, with a track record of driving efficient, high-impact programs from concept to completion
• Experience measuring and analyzing content performance to optimize marketing impact
• Excellent written and verbal communication skills with meticulous attention to detail
• A natural curiosity about customers’ challenges and achievements, and an ability to identify engaging — and sometimes unexpected — angles that resonate with target audiences
• Creative vision for turning customer successes into high-impact marketing assets
• Empathy, exceptional judgment, and strong interpersonal skills to build trust with customers and internal stakeholders
• Data-driven approach to measuring and improving campaign effectiveness

Preferred Qualifications:

• Experience with video production and multimedia storytelling
• Familiarity with marketing automation platforms and content management systems
• Portfolio demonstrating previous success story campaigns or customer marketing initiatives

The total rewards package at Mercury includes base salary, equity (stock options), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $153,800-192,300
• US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $138,500-173,100
• Canadian employees (any location): CAD $145,400-163,500