Director - Alliances

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Director - Alliances for Asia Pacific Region

Genesys is seeking a Director of Alliances for the Asia Pacific Region to build out and strengthen our partnership with Global System Integrators (GSIs) and our Strategic Technology Partners (STPs). Reporting to the Vice President of Partner Sales, Asia Pacific, this key position will play an important role in driving the go-to-market strategy (GTM) with Global System Integrators such as Accenture, Deloitte, Cap Gemini, and Technology Partners such as ServiceNow, Salesforce and AWS.

As a senior representative for Genesys, you will be involved in all aspects of relationship management between the GSIs, STPs and Genesys. You will lead the team (both direct reports and virtual) across Asia Pacific in building and executing the Business plans that create the demand for and influence the adoption of Genesys by our common customers and prospects. You will be measured against key metrics such as annual revenue targets by named Alliance Partners and the quantity of net new deals sourced or influenced by same.

Additionally, you will work very closely with our Sales, Pre-Sales, Sales Ops, Partner, and Marketing teams to develop and launch co-selling motions with GSI’s. You will be an expert in the opportunities that are available to Genesys as part of this partnership and will use your strategic mindset to prioritize and execute engagements that align with our company's business objectives.

The ideal candidate will have experience building and deepening technology partner relationships, and leading and managing small teams. They will be able to demonstrate having successfully led cross-functional Go-To-Market initiatives, as well as proven outcomes resulting in revenue generation.  Our ideal candidate is comfortable exploring and articulating the business benefits of new technology solutions.  They are also a strong networker, with proven sales and relationship skills.

What you will do

• Manage a small team who will work closely with GSI’s and STPs to build and execute a business plan, including practice development, pipeline creation, co-selling revenue, and development of industry & cloud-based assets/solutions.

• Execute, manage, and deliver against pipeline and bookings tied to the joint GSI’s strategies and initiatives in close alignment with internal and external stakeholders.

• Maintain pipeline and dashboards that communicate to executive leadership the effectiveness of identified programs and investments.

• Conduct regular sales cadence between the GSI’s and Genesys stakeholders (Partner Sales, Sales, and Industry Teams, etc.).

• Accelerating capacity and capability on the Genesys platform within GSI’s and driving enablement to vendor-agnostic business leaders.

• Communications: Ensure effective and timely internal & external communication and coordination of GSI sales strategy & execution results.

• Develop GTM plans and develop industry-specific practice development plans, driving certification growth, and delivering customer success.

• Take partner sales plays, offerings, and industry assets/solutions to specific markets for local execution and engagement with our Genesys field sales teams and Genesys Industry teams.

• Manage and develop a small team of high performing Partner Sales Managers.

Qualifications

• Must be a team player that is goal-oriented and confident, with the aptitude and desire to build high-performing teams. This individual must demonstrate an ability to get things done, manage multiple stakeholders both internally and externally, work in a true matrixed operating model, build consensus and resolve conflict in a highly collaborative manner.

• A strong track record of success selling to, though, and with global alliances.

• High level of communication skills, both written and verbal.

• Diligent at measuring and communicating progress to achieve targeted business results, identifying obstacles and associated remediation plans.

• The successful candidate will be adaptable and flexible, able to work and thrive in a highly dynamic environment.

• Software industry domain expertise (preferably SaaS), and the ability to understand complex technology problems = CRM + CX

• Ability to think strategically and is also execution-oriented; ideally has experience driving cross-functional programs or processes.

• Effective at building relationships (internally and with partners), collaborating, and influencing others; experience working with senior executives/ partners in cross-company projects.

• Strong communicator, able to convey complex ideas in a clear, concise manner both verbally and in writing, comfort in business and technical discussions.

• Self-starter who enjoys working in a fast-paced, collaborative, and high-growth environment.

• Strong team leader and player who can motivate and encourage others to results.

• Bachelor’s degree or equivalent.

Please note that Genesys will not accept resumes from agencies at this time.

To be eligible to apply for this role you must be legally permitted to work in Singapore.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

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