Benefits Analyst Graduate

Hi, I'm Zandile Vanqa , your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

At CSG, we choose to see beyond a CV. We put your story, perspective, background, and what you have to offer first. While the traditional approach works for some, many miss out on exceptional talent like yourself- and we refuse to make that mistake. We believe that by channelling the power of all, we make ordinary customer and employee experiences extraordinary. Channel the power of YOU as you start your journey to becoming a CSGer.

What you'll do

• Reporting to the Global Benefits Analyst
• You will support the day-to-day administration and compliance of CSG’s global health and welfare, retirement, leave of absence and well-being programs.
• Support in the maintenance of data integrity between all internal and external systems by performing routine audits and reconciliations & managing benefit funding processes.
• Ensure compliance with plan documents and governmental regulations, coordinate and support all global compliance related tasks including, but not limited to, internal and external audits, required filings, participant notices and disclosures, testing and reporting.
• Enhance the employee benefits experience and provide excellent customer service in all interactions by answering participant questions, resolving escalated benefits issues, and support delivery of benefits education opportunities to drive program awareness and engagement through presentations and written communications.
• Research and stay informed about latest trends, regulations, and best practices in employee benefits.
• Provide support for vendor implementations, special projects, and integration activities related to business changes or acquisitions.
• Identify and recommend areas for process improvement to enhance operational efficiency and automation.
• Elevate the employee benefits experience by delivering excellent service and coordinating global well-being initiatives and educational sessions.

You should have

Research shows that candidates from underrepresented backgrounds often hesitate to apply if they don’t meet every requirement- unlike others who apply when meeting only some. Channel the power of YOU and apply to discover if we’re a match.

• Bachelor’s degree in Human Resources, Communications, Business Administration, or a related field
• Proficiency in English in a professional business environment
• Exposure to Workday and HRIS systems (Advantageous)
• Excel proficiency
• Strong academic record
• CV and Cover Letter
• A valid South African Identity Document

You will be part of the 2026 Graduate Programme, which runs for 12 months.
(Cape Town and Johannesburg based candidates preferred)

Who will love this job

• A team player- you collaborate seamlessly with colleagues across functions and geographies to achieve shared goals.
• A strategist- you bring a consultative mindset and work collaboratively toward shared goals
• A thinker- you use available resources creatively to solve problems
• A producer- you adapt quickly and manage shifting priorities with ease
• An empath- you communicate effectively and connect with diverse audiences
• A self-starter - you succeed by leading your own projects and delivering meaningful outcomes

Our story

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, our technologies and people have helped some of the world's most recognisable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channelling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are good people who are committed to doing good work. We're high on respect and low on ego, making us an easy company to do business with and a best place to work. We cultivate a culture based on integrity, innovation and impact across all our locations, so our people show up as the most authentic version of themselves and can work together to build a more future-ready world.

Location(s):

ZA.Centurion.OfficeZA.Cape Town.Office

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.