Huzzle.comCall Centre Manager
About Huzzle
At Huzzle, we connect high-performing professionals with global companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries like SaaS, MarTech, FinTech, and EdTech. We match top talent to full-time remote roles where they’re hired directly into client teams and provided ongoing support by Huzzle.
Role Type: Full-time
Engagement: Independent Contractor
Job Summary
We’re hiring a Client Success Agent (Call Center Operations & Analytics) for a fully remote role supporting multiple call center clients.
This position blends client success, operations management, and data analytics, making it ideal for someone who thrives in performance-driven environments. You’ll act as a key liaison between clients and internal teams - helping onboard new clients, monitor performance metrics, and implement data-backed improvements.
Key Responsibilities
Call Center Management & Performance (Primary Focus)
Monitor, collect, and interpret call center KPIs (conversion rates, AHT, QA scores, etc.)
Analyse performance trends, identify gaps, and recommend improvements
Support strategic planning aligned with client goals
Assist in workforce planning, scheduling, and headcount optimisation
Implement quality assurance and operational best practices
Client Onboarding & Technical Setup
Lead onboarding processes to ensure smooth client transitions
Set up CRM systems, dialers, and workflows for new clients
Support kickoff meetings and define measurable success metrics
Serve as the primary point of contact for client queries
Operational Excellence
Maintain accurate and organised client documentation
Collaborate with internal teams to ensure seamless delivery
Provide clear, professional updates and recommendations to clients
Deliver a consistent, high-quality client experience
Proven experience in call center operations, BPO management, or workforce management
Background in client success, account management, or customer support roles
Hands-on experience working with performance metrics and operational data
Skills
- Data Analytics: Advanced Microsoft Excel skills (pivot tables, reporting, trend analysis)
- Communication: Strong verbal and written English skills (client-facing role)
- Organisation: Ability to manage multiple clients and workflows simultaneously
- Problem-Solving: Analytical thinker with a proactive, solution-oriented mindset
💻 Fully Remote: Work from anywhere with international teams
🚀 Career Growth: Join companies in SaaS, MarTech, and B2B services
🤝 Peer Community: Connect with high-performing sales professionals in our network
🧭 Ongoing Support: Receive guidance from Huzzle before and after placement
💰 Tailored Compensation: Salaries vary by client and candidate preference — we’ll match you with options that fit your goals