Sales & Customer / Accounts Servicing Specialist

Position: Sales & Customer / Accounts Servicing Specialist\

Salary: 1,500 AUD per month

Working Hours & Conditions: 50 hrs/week (work one weekend day - Saturday or Sunday each week)

Holidays: TBD

OVERVIEW:

We are looking for a Sales & Customer / Accounts Servicing Specialist to support sales activities and manage client relationships. This role focuses on converting enquiries, servicing existing customers, driving upsells, and re-engaging inactive clients. Strong English communication skills and a proactive, organized approach are essential.

RESPONSIBILITIES:

• Close orders from inbound leads and enquiries
• Service existing clients and manage ongoing relationships
• Upsell customers to higher-value meal plans and packages
• Follow up with inactive or dropped subscriptions
• Conduct outreach to potential individual and corporate clients
• Handle client calls as required
• Maintain accurate sales records, invoicing, and admin documentation

QUALIFICATIONS:

• Minimum 2 years of experience in sales and/or client servicing, preferably in hospitality or F&B
• Basic understanding of food and nutrition is an advantage
• Strong written and verbal English communication skills
• Comfortable handling phone calls with clients
• Familiarity with CRM systems and sales tracking tools
• Proficient in Google Workspace and/or Microsoft Office 365
• Organized, detail-oriented, and proactive in follow-ups